Carvana

Quick and hassle-free experience with the best value for my vehicle!

I got an online offer for my vehicle as soon as I filled a questionnaire to share accurate details of my vehicle that took only a few minutes. I submitted necessary information (DL, odomoter reading, signed some documents online) before my appointment that was really easy to schedule too and with sufficient same-day availability. Pick up of my vehicle was free and at the time of my appointment, the Carvana agent took some photos of my car, finished necessary paperwork and initiated a direct deposit of the exact amount I was quoted, which by the way beat the general offers from all other places I checked at by a relatively great deal! The appointment took under 20 minutes and everything from filling the questionnaire and actually giving my car away took less than a day! I even got the money within 1 business day. I had such a seamless and hassle-free experience with Carvana and I'm very happy with the amount I received for my vehicle!

Smooth experience from quote to payment

I recently sold my truck through Carvana and love how easy they made the entire process. Getting the online quote was straightforward, and the actual drop-off was seamless. The on-site inspection took less than 10 minutes. Best of all, the funds were fully cleared in my account just two days after dropping it off. I would absolutely use Carvana again.

Easy use of Website. Excellent price

Easy use of Website. Clear Explanations. Not a lot of steps. Professional person who picked up my car. He was on time, he kept me informed about his expected ETA. Finally, Carvana offered a better price than what the dealership offered for a trade in.

Just got back from ANOTHER repair that…

Just got back from ANOTHER repair that was covered up by Carvana. This one cost me $2400. Now at over 5k in repairs, all confirmed by the repair shop as bandaid solutions that could not hold for long by Carvana. Next on the list. Paying to get the rust that was covered up when Carvana hid so they could sell the car. Was quoted 2k to have that fixed. HOw are they a 5.8 billion dollar company is beyond me. I was at the auto repair shop yesterday to pick up my vehicle I bought from Carvana and they said every car they have EVER seen that comes through with problems after purchasing from CArvana always falls right after the warranty has expired. Stay tuned more updates(repair costs) coming your way soon, I'm sure of it.

I am extremely disappointed with my Carvana experience

I am extremely disappointed with my experience purchasing a vehicle through Carvana. In fact, two vehicles in a row were delivered with significant mechanical and electrical issues. The first vehicle had serious problems immediately upon delivery and had to be returned. Hoping it was simply bad luck, I exchanged it for another vehicle. Unfortunately, the second vehicle also arrived with multiple warning lights and system malfunctions, including driver assistance and emergency communication system faults. Carvana instructed me to take the vehicle to the nearest Audi dealership for diagnosis. That dealership is over an hour from my home. After making the trip, I was informed I would be responsible for a $350 deductible to diagnose and repair issues that existed when the vehicle was delivered to me. I should not be expected to pay out of pocket for defects that were present before I ever took ownership. I have called Carvana 8-10 times seeking a resolution. Every conversation has ended with the same scripted apology and the suggestion that they could "help me get into another vehicle." That is not a solution. I requested to speak with a supervisor on multiple occasions and was repeatedly denied. While Carvana eventually extended my return window, the overall experience has been incredibly frustrating. The lack of accountability, poor communication, and inability to escalate legitimate concerns have made this the worst vehicle purchasing experience I have ever had. I expected much better quality control and customer service from a company of this size. I cannot recommend Carvana based on my experience.

as of today

as of today, Aug 6, I have not received the money for my Ford Ranger $29,900. "We’re temporarily holding $29625.00 of your total deposit of $29900.00 because our risk evaluation processes and systems detected a potential concern that the check might not be paid. In most cases, we’re able to release temporary holds within 5 business days after a deposit."

Very Good

Very Good! Fast, easy process and nice service!

The experience was great

The experience was great, gave me a very fair price. Picked up exactly on time and the paperwork was quick and easy. I would definitely recommend anyone wanting to sell to use Carvana.

Driver Exceeded Expectations

Driver, K was extremely punctual, polite and compassionate. He set reasonable expectations early and followed through to make the process easy. I cannot say enough nice things about him and his level of service. Thank you.

Deceptive Practice

Selling a vehicle. The requested tons of information, made an offer that was accepted. Asked for tons more information (drivers license, connected bank account) to schedule pick up and then told me I had to drive it 300 miles to a drop site. Trying to remove my account from the service is still in progress as they denied the first request.

Not a great Car Buying Experience

My wife and I paid to have this car shipped to us from Montana. The 150 point inspection they conducted was key to this decision. Upon recieving the car it was apparent that the car had been smoked in, but we figured we could air it out. We also noted that the tire pressure sensors were out on the rear tires. The car comes with 100 Day warranty so we figured "ok, we can get that fixed under warranty." Once I got it to the service shop it became apparent the inspection was completely pencil whipped. all 4 shock absorbers - Worn out Brakes, Bad Rotors, bad calipers. When my Silver Rock Partnered Repair Facility reached out to Silver Rock, Silver rock demanded they lower the cost of the repairs 3 times. 3 Times the repair facility lowed the price to match Silver Rocks ask. After the forth time, my repair shop called me and told me to come get the car, unrepaired because Silver Rock was demanding they do the repairs at a financial loss to the Repair shop. I went to the next repair facility and all of the repairs I they denied the day before, were approved and work is now in progress. My problem is that Carvana needs to have a 150 point check list that people can actually use to judge the condition of the car. Sadly for my case, they completely failed on the inspection. Luckily after a ton of fighting, their warranty company is covering their butts. This did not come easy. I have spent over 3-4 hours on the phone with the warranty company, performing tasks that seem should be built into the process. I moved from 0 stars to 2. However based on my experience I still would tell people to not go through Carvana if they want transparency and smooth process flow. Added: @Carvana: Where do I DM you? I have worked with your online advocates and everyone “understands my frustration” but not one person has said, “yes this is wrong. We will fix it.”

I needed to sell a car that was…

I needed to sell a car that was important to me, but I was very nervous because I didn't know much about the process. Other dealers offered me a much lower price, but Carvana gave me a fair deal. I was also greatly relieved to find that I could complete the transaction for the exact amount of the online quote simply by dropping off the car.

If I could give a zero I would

If I could give a zero I would. I bought two cars from Carvana for my two kids. All 4 brakes failed on the 2017 Hyundai Sonata I purchased for my son. He had to use the emergency brake in order to stop the car. It endangered his life and others on the road. The response from Silver Rock, Carvana’s warranty company and Carvana has been to blame us. “Brakes are wearable and not covered” is all we get from both companies even though the mechanic who did the repairs says the failure started before my ownership and there is no way it was included in their inspection. How can brakes not be included in the inspection? I have never taken the time before to write a negative online review but Carvana’s actions are so egregious I felt compelled. Someone could have gotten seriously injured or killed because of their negligence but I am sure their response will be more victim blaming. Update - I have DM’ed as requested even though I have uploaded all documentation, asked for manager escalation, worked through their warranty company, talked to multiple agents so it will be interesting to see if the sympathy reflected in the response leads to any real action or more administrative hoops.

Quick and easy process

Canceled Scheduled a pickup

Scheduled a pickup, took a day off work to meet Carvana for the pickup. They call me 30 minutes before the pickup to say they weren't going to pick it up. Gave some excuses, refused to even waive the pickup fee for the new date. Very poor experience

I highly recommend Carvana

The whole process of selling my Mazda to Carvana was sooth, quick and simple. They offered a fair price and their communication was excellent throughout. The person I dealt with during the turn-in procedure was professional, efficient and a pleasure to work with.

We've sold vehicles to Carvana twice…

We've sold vehicles to Carvana twice now, and both experiences have been positive overall. They consistently offered us higher appraisals than their competitors, and the entire process is straightforward, convenient, and largely stress-free. The only reason I'm giving four stars instead of five this time is because, during the vehicle inspection, the offer was adjusted slightly due to some minor damage. That part was completely understandable and fair. My concern was that, after I accepted the revised offer, I was told I would need to wait three days to receive payment because the updated offer required additional processing. While this may not be an issue for everyone, Carvana advertises same-day payment when they pick up your vehicle. In my opinion, that should apply even if the offer changes after the inspection. My understanding is that they have the ability to print checks on-site, so it would be nice if revised offers could be paid immediately as well. Overall, this was still a positive experience, and I would not hesitate to use Carvana again if we decide to sell another vehicle in the future.

Carvana bought my 2014 Honda

Carvana bought my 2014 Honda. This was the best company i have ever dealt with . Everyone i spoke with was Friendly and very very helpful. The Lady who came was awesome and efficient. The paper work was fast. The price was more than fair. The Honda was gone and the money was Direct Deposit and in my account on the next morning. Five Stars 👍🏻

Great service

Timely arrival; courteous representative and timely payment - all made for a good transaction

Highly recommend!

Very efficient, professional, and smooth experience!!