Carvana (carvana.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-11.
Process was very easy and we got a fair price for our truck. Thanks Carvana !
Thank you so much for sharing your experience! We're thrilled to hear the process was smooth and you got a fair deal for your truck. Your kind words mean a lot to us, and we truly appreciate your support!
Terrible company. Car had many problems that should not have passed inspection. Calipers were seized, rotors warped. This past week, the sway bar snapped in half because it was so rusted. A 2022 Toyota with 60k miles??? Are you kidding? When I called to ask them to make it right, the response over and over was “that’s terrible, it shouldn’t have happened this way, but there’s nothing we can do.” They scheduled calls with me and never called or called a hour late. Because it was just outside their warranty window they wouldn’t offer to help with a broken suspension that could have caused injury or worse. Never again. Go to Carmax — they stand behind what they sell when it’s a lemon.
Hello, I'm truly sorry to hear about your experience with the Toyota you purchased from us. We aim to ensure our vehicles are in excellent condition, and it's clear we missed the mark in your case. I apologize for the frustration and lack of timely responses you encountered. Your feedback is invaluable to us, and we're committed to using it to improve our services. If you’re open to discussing this further, please feel free to contact our team directly. Thank you for bringing this to our attention.
It was so easy! They gave me a great price and stuck to it.
The process was so easy! I applied on Wednesday afternoon, had an offer less than an hour later. Made an appointment and the car was picked up on Thursday, check was handed to me at pickup. The price I was offered was more than fair, much more than the dealership offered as a trade. The driver who picked up the car was so friendly and professional. Would definitely use Carvana again!
Awesome experience. A bit scared by the interview process: why is the offer not based on pictures of the car?
I strongly recommend avoiding CarvanaCare, especially if you are buying a Tesla. My initial purchase experience with Carvana was relatively smooth, but that was overshadowed by Carvana’s failure to disclose significant paint imperfections and its unwillingness to intervene when SilverRock failed to resolve the problem. While I was still within Carvana’s return window, SilverRock—the company that administers both CarvanaCare and Carvana’s limited warranty—“approved” an estimate to repair the undisclosed paint damage. However, no repair facility I contacted was willing to accept SilverRock’s unusual WEX payment method. The process dragged on until my return window expired, leaving the damage unrepaired. SilverRock told me Tesla would work with them, but the manager of a Tesla Collision Center said they had tried doing business with SilverRock in the past and no longer do so. SilverRock could not positively identify a single Tesla or Tesla-certified collision center that was actually willing to accept its coverage and unusual payment process. I followed every instruction, obtained special waivers, and spent considerable time taking the vehicle and obtaining estimates. SilverRock’s agents repeatedly gave me the same scripted responses, even though their claims did not match what the repair facilities were telling me. When I asked to speak with a manager, I was told none were available. Carvana was also unwilling to step in and help resolve the situation with its chosen warranty administrator. CarvanaCare feels like a scam when its administrator can “approve” a repair but cannot provide a practical way to get it completed or paid for. It speaks very poorly of Carvana that it partners with SilverRock, fails to intervene when the process breaks down, and allows delays to continue until the customer’s return window has expired. Based on my experience, Tesla buyers—and other prospective Carvana customers—should think very carefully before relying on Carvana’s limited warranty or paying extra for CarvanaCare.
Well I got my car on July 22nd and here it is August 7th and my car currently is setting in a shop waiting to be fixed cause the check engine light came on. When doing warranty work they pick the shop all of which are an hour away from where I live. Makes no sense to drive that far. The worst part is I haven’t even made my first payment yet. If I knew then what I know now I never would have got the car. Now I stuck without a car for who knows how long. When I could have found someone closer to home and got it fixed faster.Biggest regret ever. I don’t think I would ever use Carvana again.
We’re truly sorry to hear about your experience, especially so soon after receiving your vehicle. We understand how frustrating it is to be without a car and to have the repair options feel so far from home. We’d appreciate the opportunity to look into this further and see how we can help. Please send us a direct message on our social platforms so our team can take a closer look.
DON'T USE CARVANA!!!! is our 2nd experience with Carvana so at this point, it’s on us. We have now tried Carvana twice, and unfortunately, both experiences have come with significant issues. The first time we purchased a vehicle through Carvana, it arrived with an obviously bad transmission. To Carvana’s credit, the situation was eventually resolved, and we ended up keeping that vehicle for a few years without any major problems after the initial issue. Because of that, we decided to give Carvana another chance. Unfortunately, we’re regretting that decision. We went through the entire purchasing process again, selected a vehicle, paid the $1,200 shipping fee, and got everything ready for pickup. Then, at the last minute, we received a call telling us that Carvana does not cater to full-time travelers. And no, we don't have a PO Box. That would have been useful information to know before we went through the entire process and paid $1,200 to have the vehicle shipped. Our driver's license is issued by the same state where we were purchasing the vehicle, so we were especially surprised that this became an issue only after everything had been arranged. We understand that companies have policies and requirements, but those requirements need to be communicated clearly before customers spend money and commit to a vehicle. This is now two Carvana purchases and two experiences with major problems. The first vehicle had a transmission issue, and the second purchase fell apart because of a policy we were apparently not made aware of until after we had paid the shipping fee and prepared for pickup. At this point, we have to admit: it’s on us for giving Carvana a second chance. We wanted to like Carvana, and our first vehicle ultimately worked out after the initial problems. But after this experience, we won't be giving them a third opportunity. Having multiple social media platforms we will make sure our experiences are told.
Thank you for sharing your experience, and I'm deeply sorry to hear about the challenges you've faced during both of your purchases with Carvana. Your frustration is completely understandable, especially after trusting us for a second time. We sincerely regret the inconvenience caused by the lack of clear communication regarding our policies. Your feedback is invaluable and will help us improve our processes to prevent similar situations in the future. We appreciate your patience and the opportunity to have served you.
Everything went very good with pickup. Don't know about the pay off yet. How long does it take to pay it off?
Fast and easy. Everyone I dealt with was nice and professional. The easiest way to sell a car in my opinion.
Horrible buying experience. Inconsistent information every time we called. They even tried to have us change information on our insurance policy! Which insurance said was not possible. The next representative said it wasn’t even needed. Went through the entire process, had to wait a week for the next appt to pick up the car. The day of the appt they tell us…sorry there is a registration issue, but no details. Next appt date in another week and we have to fill out all paperwork again. Why? After waiting on hold to find out what is happening customer support disconnected the call. No apologies, no trying to work with you on a time frame. Really bad experience. It made the dealer process look like a better option. We cancelled order.
Hello, I’m deeply sorry to hear about your frustrating experience. It’s clear we fell short in providing the seamless and transparent process we strive for. Your feedback about inconsistent communication and delays is invaluable as we work to improve. Thank you for sharing, and we truly regret any inconvenience caused.
Carvana made it extremely easy to sell my vehicle. They offered me the highest price and assisted with everything. I highly recommend using them if you are considering selling your car.
People that you could talk to were nice and loved the company. My only complaint is my first offer was over $1000 higher. I made mistake of correcting what I owed and offer lowered.
Hello! Thank you for sharing your experience with us. It's wonderful to hear that you found our team pleasant to talk to and appreciated the company. We're sorry for any frustration with your offer adjustment after correcting the owed amount. Your feedback is valuable, and we want to ensure transparency in our process. If you have further questions or need assistance, we're here to help. Your satisfaction is important to us!
Absolutely a wonderful experience! Not only did they give me $5000 more than any dealership, they came the next day, deposited the money to my account within hours and picked the car up! It was a pleasure!
What a smooth and easy transaction! Highly recommend selling to Carvana. Eugene was so nice. He picked up my car as scheduled and communicated with me on his way. Great service.
The whole experience was great I haven't had any difficulties everyone was very professional it was very easy to see on my truck
Easy, limited paperwork and easily scheduled.
Hello! Thank you so much for sharing your positive experience with us. We're thrilled to hear that you found our process easy and efficient. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need assistance in the future, feel free to reach out. Safe travels!
Super smooth until we picked up the vehicle. The 75k Toyota Sequoia Capstone has several areas of deep scratches that were literally skimmed out of the photos. The 360 clearly shows the skimming of the color. We are so disappointed because they said at pick up to contact Carvana and they will correct the issue. We did with 40 miles and a day or two to spare. The feedback we keep getting is that the vehicle has normal wear and tear. These two deep scratches at almost one foot long are not normal wear and tear. In addition the front drivers side bumper has significant scuffs. I’m so disappointed in the response of Carvana. We love the car buts it’s depreciated.
Hello, thank you for sharing your experience and I'm truly sorry to hear about the issues with your Toyota Sequoia. It's disappointing to find discrepancies in the vehicle's condition, and I understand your frustration with the feedback received. Please know we take your feedback seriously and are committed to addressing concerns like yours. Your satisfaction is very important to us, and we appreciate your patience as we work to improve our processes.
It was very easy and when you picked up my car the gentleman was very nice and helpful too.
I was truly impressed with the experience we encountered. Matt was a quiet fellow, but extremely polite and honest with the process. Thank you
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