Carvana (carvana.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-11.
It could not have gone any better than it did. On August 2nd, I went on line and followed instructions regarding the vehicle I wanted to sell. I was instructed that the pickup day would be August 4th between 10:00 am-1:00 pm CST. Again, it was a great experience!
Quick and easy transaction, reasonable offer for the car. This was the 2nd vehicle that I have sold to Carvana, both sales were great. Joe was great doing the inspection, he was very helpful.
WARNING!!!! I would not buy a car here. They are extremely misleading. Under NO circumstance should you co-sign with this company they screw you and you only have right to the debt but no right to the vehicle. They will only put the title in the buyers name and the DMV will only register the car to the buyer. So if the person you’re signing for can’t pay and you take over so your credit doesn’t get screwed you will have no legal right to the vehicle once paid off. They will also take your money immediately for a car that they won’t even sale you then hold your money for like 3 to 4 weeks after they give you a week of runaround. They say 10-14 days but from beginning to end your money will be gone for almost a month. TRUST ME JUST BUY THE CAR THE ILD FASHION WAY AT THE DEALER THESE GUYS ARE NO GOOD AND UPU WONT BE ABLE TO DO ANYTHING IF THEY SCREW YOU!!!
We’re sorry to hear about the frustration with the co-signer situation and the delay in receiving your funds back; that’s not the experience we want for you. While only the primary buyer is listed on the registration, customers do have the option to use self-arranged financing with a co-buyer rather than a co-signer. Additionally, our standard timeframe is 10–15 business days, and we want to ensure your funds have not been delayed. If you have not received them already, please send us a DM on Facebook, Instagram, or X so we can take a closer look.
The vehicle itself is beautiful, however, my car was delivered with a flat tire, an oil leak, and 1 key that didn’t even go to my car. When i bought the car, i was under the impression I would get 2 working keys and a vehicle with no issues due to them all being checked beforehand. Carvana did help me get tires, but they did not cover the oil leak or getting me a working key which alone cost over $400. They also did not allow me to put any claims in and took that option away after finding out I needed further assistance with my vehicle.
Hi Madison, we're glad you love the vehicle, but so sorry it arrived with concerns. All Carvana vehicles are backed by our 100-Day Limited Warranty (up to 4,189 miles), and we want to ensure you have the support you need. We hope everything has since been resolved, but if you’re still experiencing any issues or have questions about your coverage, please don’t hesitate to send us a DM on our social platforms. We’d be happy to take another look at what’s been going on and see how we can help.
Carvana offered a price that was above what others offered. The transaction was fluid & efficient. The staff member i met was friendly, knowledgeable. They were a day later than quoted; my only issue with them. .
Thank you for sharing this! We're so glad the offer and overall process worked out well for you, and that our team member made a great impression. We're sorry about the day delay, we'll pass that feedback along so we can keep improving. Thanks for choosing Carvana!
I helped my friend sell his car through Carvana, and it was honestly one of the best selling experiences I’ve ever seen. Everything was straightforward: quick pre‑check, easy document upload, and a smooth drop‑off with fast payment. The instructions on the website were clear at every step, and there was no confusion or hassle. Carvana made the whole process incredibly easy. Highly recommended!
So easy to use and honest. The whole process was fast from beginning to end. If it is always like this I definitely would use again.
This was my first time getting a car with notes. EVERY car I always pay cash. This was the worst experience I ever dealt with. I just don't understand how could any business hire someone that can't do simple math. Ok I picked out a $29.995 (something around that price) okay I has a $10.000 cashier check. And I got a blank check from my bank.( Because I was going to let my bank finance the remaining balance) Now on my bank check it clearly says..DO NOT EXCEED $23.750.00 . The lady (customer service rep) COULD NOT UNDERSTAND THAT SHE COULD HAVE WRITTEN THE CHECK FOR THE REMAINING BALANCE. which would have been $19,995.00. and would have been the end of this.. BUT FOR SOME DUMB REASON. SHE KEPT TELLING ME. THAT I WAS STILL $5,000.00 SHORT. No matter how many ways I explain it to her.. she couldn't understand the math.. so she said she was going to her manager. ( Who is apparently worst at math than she is) She came back and asked me to go back to the bank and get one check.. And I explain to her that I was not interested in taking out a bigger loan from my bank. That was the reason for the $10,000 cashier check. But she still kept telling me that I was going to be short.. since her or the manager couldn't understand simple mathematic. Your price was $29.995.00. okay I had a $10.000 cashier check. . okay that leave a balance of $19,995.00 she could have used the bank blank check for the remaining balance.. so I decided to go Kia and get a 2026 K-4 with the money. ONE THING ABOUT KIA EVERYONE IN THAT DEALERSHIP CAN UNDERSTAND THE MATH. Everyone knows that they are definitely not going to let you walk out the door with the money you came in with.. so I have a new car and I talked them down to $23.000. they happily took that $10,000 cashier check and most definitely accepted my bank blank check. I saved $6,000 and got a new car with no miles from the dealership. My bank only had to finance $13,000 so thanks caravan for not understanding simple mathematics.
Hi Gene, congratulations on your new K4! We're sorry to hear about the confusion with the payment breakdown, that shouldn't have been such a headache. If you'd like us to review this further or see if there's anything we can help with, feel free to DM us on a social media platform (Facebook, Instagram, X). Thank you for giving us a shot.
I had an excellent experience selling my 2023 Lexus RZ to Carvana. The online appraisal was easy, the offer was better than the other offers I received, and Carvana honored it after inspecting the vehicle. The representative was professional, friendly, and explained everything clearly. The pickup and paperwork were completed smoothly, I received my payment as promised, and Carvana paid off my Lexus Financial account without any problems. The entire process was convenient, transparent, and stress-free. I highly recommend Carvana!
I rejected a Carvana vehicle at delivery due to several issues that were not disclosed in the listing or pre-delivery notes: • Distinct adhesive residue / transfer mark on the passenger-side dashboard (recon had attempted to remove it and failed) not on any photos or disclosed • Left rear mudflap completely missing • Right rear mudflap approximately ¾ broken • Right front wheel damaged The delivery driver stated he is not allowed to report damage. I documented everything with photos and texts and rejected the vehicle on the spot. Carvana is processing the rejection and has confirmed the loan will be rewound so it shows as paid in full on my credit report. They will not reimburse for missed work or the credit inquiry impact. Advice for other buyers: Do a thorough walk-around in good lighting before signing any paperwork. Check mudflaps, wheels, dashboard surfaces, and compare everything to the online photos. You have the right to reject delivery if the car does not match what was advertised.
Hi Brandon, we’re sorry to hear about the vehicle’s condition at delivery. We’re glad you documented the concerns and understand choosing to reject the vehicle. We apologize that the advocate was unable to assist at the time. Please note that we can review up to three cosmetic concerns submitted during the 7-Day Money Back Guarantee period. It sounds like the rewind is already in progress, but you’re welcome to send us a direct message on Facebook, Instagram, or X. We can help ensure the details have been relayed to the appropriate teams and confirm that everything has been properly unwound.
Every person I spoke with were professional, friendly and helpful. The emails and texts were prompt and helpful. The experience was great. The price I received for my used car exceeded Carmax's offer by several hundred. Tremendous service and painless experience. I recommend Carvana highly and take it from me who owned and operated his own business.
Selling Made easy! Carvana is definitely the place to. 1-Fair pricing 2-Honest with integrity. 3-very quick turnaround on every phase of the cell my vehicle could not believe it we’ll go back that’s a guarantee…
The process was seamless and fast. Sold my car and the money hit my bank overnight.
Hi Patsy, thank you for sharing this! We're so glad the sale was quick and seamless, and that payment landed fast too. Thanks for choosing Carvana!
I have a good experience with the Carvana and I sold multiple car which I got a good deal and I am highly recommended
Heyy Arham! Thank you for selling with us multiple times and for the recommendation. We're glad you've consistently gotten good deals with us. Thanks for choosing Carvana!
The whole selling process for my vehicle was amazing, no hassles, not wait times. Driver that picked up our vehicle was very helpful and asked if we had any questions. 10 out of 10 experience. Thank you
I'm 66 years old and have bought and sold a lot of vehicles and this process was absolutely the easiest transaction ever. It took a total of 10 minutes.
Great communication. The driver was very helpful and very knowledgeable, very courteous too. Everything went smoothly and we were very pleased to have it completed smoothly. We will continue to deal with Carvana in the future.
Hi Robert, thank you for the kind words! We're so glad the communication and delivery experience were smooth from start to finish, and we'll be sure to pass along the praise to the driver. Looking forward to working with you again!
Amazing! Very simple process to follow. Received all payments within 4 days of appointment! Thank you.
Thank you so much Taylor! We're so glad the process was simple and payment came through quickly for you. Thanks for choosing Carvana!
I set-up the sale and for them to pick-up the truck for a fee. They never showed up and no one would reschedule. I had to take to the site to drop off. Very poor customer service and if prices were the same, I would suggest go somewhere else with better customer service. Waisted 4 hours of my day.
Hi Michael. I’m really sorry to hear about your experience. That’s not how we want things to go. Your feedback is super important and we’ll work on improving our communication. Thank you for sharing your thoughts with us.
Quick and easy and the price was reasonable
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