Carvana (carvana.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-11.
Fast & Efficient! The process was so easy from start to finish. The sell amount we received was great and it stayed that amount the entire time. They came and picked up our vehicle and it look less than 10 minutes! I will be selling a car through Carvana in the future when needed!
I was extremely surprised how easy the process was. Honestly I was waiting for the catch but no then no surprises at all. Easy filling up information online, gave the best description of the car and boom! A quote popped up. Higher than expected. I chose to pay $150 for the pick up and the gentleman called Andy inspected the car, made some good comments about the car. After the inspection he brought up the online paperwork to sign and handed me the check. Very easy process. Definitely I am going to use it again.
Hands down a 5 star kind of service. Carvana made the experience of selling a car with a lien holder a breeze. Literally from start to finish, easiest process ever. You start with the quote online, upload some docs, a phone call with the lien holder and bam! Sale approved. Then schedule a drop off or pick for the car and get paid.
I liked the process, as it was handled without any hidden costs. In addition, the staff member was very friendly and explained the procedure in detail. It would be helpful for understanding if more detailed data regarding the price calculation were provided.
Super easy sale of my car to Carvana at a price that was $3000 higher than CarMax and Autonation.
Honestly, I will never use Carvana again and I'll advise everyone I know not to, either. They charged $600 for pick up, which I was okay with considering it would save me 4 hours of drive time, and they would take care of everything. The day of pick up, however, I recieved a phone call stating they forgot my check at their hub location and asked if I was okay with switching to an electronic transfer. I said, sure, and then followed their instructions. However, I was unable to make the change online as they originally stated. I then proceeded to spend the next THREE HOURS on the phone with customer service attempting to get it all figured out so I could be paid. It was ridiculous and everything but easy. They then wouldn't refund me any part of the pick up fee, so my "saving time" was a bust since I was on the phone for the same amount of time I would have been driving.
Everything was so quick and easy. It’s the 2nd time I have used Carvana. The person who came for the car was super nice and friendly. The money was in my account right away too. Thank you
We were informed throughout the process. Carvana did exactly what they said they would do in the time frame they said they would do it. Seamless transaction.
Efrain was great! Sold a couple cars to carvana and the process is alwasy smooth.
I am writing this review to warn consumers about Carvana’s severe operational disorganization and billing practices when an order is canceled on their end. The Issue: Carvana unilaterally canceled my vehicle purchase (2024 Hyundai IONIQ 5) right before delivery due to an issue on their system’s end. Following the cancellation, a live advocate confirmed over the phone that my $1,290.00 shipping deposit would be refunded within 7 to 14 days. The Broken Promises: A full month passed with no refund. When I finally reached out via live chat to follow up, the advocate admitted on record that Carvana had completely failed to submit the internal Treasury ticket in July to release my funds. Despite being explicitly promised in writing weeks earlier that the money was on its way, no employee had actually processed the transaction. Worse yet, the advocate then stated they were opening a new ticket to "determine eligibility" for a refund on a cancellation that Carvana caused. The Takeaway: Carvana held $1,290.00 of my money for nearly 30 days without taking action until I forced the issue via chat. I have saved all chat transcripts, call notes, and email records. I am currently pursuing a formal merchant chargeback through my card issuer alongside regulatory complaints. If you purchase through Carvana, be aware that if they cancel your deal, returning your funds may not happen automatically unless you chase them down and document everything. VIN: KM8KNDDF3RU247059 Status: Pending Chargeback / Regulatory Dispute
My son sold a SUV to CARVANA a couple years back and felt he got a fair price. I experienced the same satisfaction. The documentation was a little long. The final sale and exchange went well. Thank you.
Very easy to create the entry for our truck. A few questions and photos and were were in our way to a sale. The timing to pickup the vehicle was great. Originally, we thought we would bring the vehicle to the dealer as it was a little less expensive, but we changed our min after entering in a new zip code closer to your location and it was less money. That was helpful! The best part was the gentleman that completed the pickup, he was a great representation of your company! The second best thing was the payment received so quickly! Thank you!
This was a very simple process with clear directions on what my responsibilities were. The only negative thing was it took 10 days to be able to get an appointment, due to how in demand the service is. The payment was received the next business day (did online, not check). I will definitely use this process again if I need to sell another car. I got way more than I would have as a trade in for my vehicle.
Carvana helped me with an expedited sale of my RAM pickup that we completed within 4 days (start to finish); their offer was better than any other dealer and far better than CARMAX. Completion and pickup completed right on time; close out of contract and payment equally impressive. Carvana agent who picked up the truck was extremely courteous and professional.
First time seller and the web site does an amazing job walking through the process. Being very honest in your answers will give you the best results and will avoid possible rejection of the vehicle. Communication throughout the entire process was clear.
Top notch service from start to finish. Owen was great. He made contact with an ETA & arrived in a timely fashion. He was extremely friendly, thorough, & professional. I've used Carvana a few times and each time they excel! Payment for the sale of my car was fast & easy!
It was a great experience. From the beginning to the end the whole process was very simple and definitely not overwhelming. The driver that came to pick up the vehicle was super helpful and the final process any easier.
everything went as promised by Carvana. the man arrived on the correct time and the experience was quick and easy. the pickup man called ahead of time that way i know who is coming not a stranger i don't know. good piece of mind. Carvana made an offer, i accepted it and they stuck to there offer and paid me that amount.
It was so easy. When asked for a 10 day payoff,I was having trouble getting it. Carvana took care of that for me. When he came to pick up the car he also made that easy. Car was picked up on Saturday and I got paid on Monday. Such awesome customer service
I love how easy it is to get the price, agree, and upload the documents to complete the sale. I do not like what others have mentioned the zero to $40 pick up fee that balloons 24 hours later to $150! Many on Reddit also mention this increase . Your trucks are local here in Duncan and nothing changed but for four days I checked your price for pick up and it never went back to the original $40.
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