I used CarGurus to get an estimate for…
I used CarGurus to get an estimate for my daughters’s used car. I entered all of the requested information accurately, including the actual mileage on her vehicle. After submitting the information, I was directed to this dealership Volkswagen of West Islip, NY because they supposedly offered the highest value for my car. When my husband arrived, the dealership inspected her vehicle and confirmed that everything was in good condition. However, they then offered him $6,000 less than the amount I was initially quoted, claiming that the mileage was too high. My disappointment is that the mileage information had already been provided when I completed the online form. If the mileage made my car worth less, why wasn’t that considered before I was asked to spend my time coming to the dealership? The experience felt misleading and frustrating. I understand that estimates can change after an inspection, but there should be transparency from the beginning, especially when all of the vehicle information was provided upfront.