guidance throughout the process
guidance throughout the process. The staff was knowledgeable and very attentive to my questions and concerns.
About Autotrader
Data updated- Website
- www.autotrader.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/22)
Do you own Autotrader? Claim this profile for free and start replying to reviews.
About this business
The ultimate online solution for buying and selling new, certified and used cars. Site is designed to give you more control of the buying process and make finding a vehicle easier than ever before.
Written by the business, not verified by us.Is Autotrader legit?
Autotrader (www.autotrader.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the clear step-by-step guidance and secure transaction process for buying and selling vehicles. Many people mention that customer support representatives are very helpful, polite, and quick to answer questions throughout the entire journey. However, some customers also noted that the site attracts many unwanted activities. A few other people also felt that the website can occasionally be slow, buggy, and frustrating to navigate. Additionally, a small group of users experienced difficulties when trying to get help or refunds from support teams regarding these issues.
Auto-generated from all reviews of this business. For reference only.What people say
Every single response from this site…
Every single response from this site was a scammer. Not one actual person interested in purchasing my car. Nearly 20 responses, and all fake!
Friendly, safe, easy transaction
After trying to buy a uaed car through dealers, I was tired of their shady business practices. It was really great to be able to buy a car directly from a person who had been caring for it and driving it for years. The neutral third party chat capabilities and ID verification provided by Autotrader made the whole thing feel safe and easy.
Autotrader made selling my car very…
Autotrader made selling my car very easy from the original listing to all of the additional help that the staff provided on questions that I had through the process.
Buyer and Seller BEWARE
Autotrader provides prompt and live customer service - a win in my book. However, within one week of running an ad, I received only phishing and fraudulent inquiries. Repeatedly. Block and Report. The spammers are so convincing that it is difficult to know who to trust. The experience feels stressful and, frankly, violating when you feel like you are talking to a real person who is interested in your vehicle. Perhaps others don't feel so negatively about phishing and fraud these days, since it is rampant, but if we don't fight harder against it, they are winning. We should NOT feel like being spammed is a normal part of doing business. I would rather sell my car for less and save my sanity and safety.
The fact that we had a secure platform…
The fact that we had a secure platform to work within, I was able to avoid the scammers.
I thought that I was well-prepared and…
I thought that I was well-prepared and protected during the process. Two supposed payments didn't go through you.
I took out an ad and all I got was…
I took out an ad and all I got was scammers trying to get me to buy vehicle reports similar to Carfax, by no name companies. This is a scam that auto trader even tells you to look out for. I had 50 scammers and I had no legitimate leads. I would definitely not recommend spending any money on this website. I was able to sell my truck on Facebook marketplace.
All scammers, no buyers
I posted my add with Autotrader and priced my vehicle at the recommended fair value. Within four days I was contacted by five different scammers. I reported all five to Autotrader and all were verified as scammers. Tired of wasting my time doing what their system should be doing FOR me, I requested cancelation of my add and a full refund. Autotrader was quick to cancel my add but informed me it was "against their policy to offer refunds." I will never list another vehicle with Autotrader.
smooth and easy
Everything was smooth and easy! I was well informed and instructions were straightforward. I thought the value was there as well.
The Autotrader platform made the whole…
The Autotrader platform made the whole selling process easier and safer for both seller and buyer. It was seamless!
Good communication
Good communication, very nice to talk to. Took care of all details promptly. Excellent experience!
I was selling a car
I was selling a car. The software is ok and the included Autocheck is nice. However most of my messages were scams and it made the service not worth the money. I will not use it again.
Each contact by each person or by the…
Each contact by each person or by the app was timely, with the proper info being given, and each step was executed with professionalism.
Website and app are not user friendly
Dealing with the seller via the private chat went smoothly, as did arranging the test drive and putting in an offer. The website and app, however, are finicky and we (both the seller and buyer) had better experiences just calling customer service for assistance. Check state regulations about transferring of titles bc we knew we had to do it in person I our state and saved ourselves 200 in fees bc of this. Car is great, seller was easy to work with, and we completed the test drive and purchase/transfer in 3 days.
I did sell my car and that was great
I did sell my car and that was great. The only challenge I had was all the fraud attempts that were made till I was finally able to weed them out and recognize the only legit buyer.
Paid for a Premium Listing — Received Nothing but Scam Messages
Paid for a Premium Listing — Received Nothing but Scam Messages I was selling a vehicle and purchased AutoTrader’s six-month upgraded listing because I viewed AutoTrader as a premium platform and expected it to provide a better selling experience. Creating the listing and uploading photos was simple and straightforward. Unfortunately, that is where the positive experience ended. The listing process itself was easy to navigate, and my vehicle was quickly posted on the site. However, every single inquiry I received through AutoTrader showed warning signs that AutoTrader itself identifies as indicators of a potential scam. People immediately wanted to move the conversation off the AutoTrader platform, and others directed me to purchase vehicle history reports from specific, unfamiliar websites. I did not receive a single legitimate buyer conversation through my AutoTrader listing. After five days of receiving nothing but suspicious messages, I contacted AutoTrader hoping for assistance, advice, or even some tips on improving the quality of the responses I was receiving. Instead, I was essentially told that AutoTrader is a website and there is nothing they can do to prevent scammers from contacting sellers. That response was particularly disappointing because AutoTrader promotes safety measures and user verification. As a paying customer, I expected more than simply being told there was nothing they could do. We chose the upgraded paid listing because we believed AutoTrader offered something more than the free alternatives. Ironically, my experience with Facebook Marketplace was completely different. I received legitimate inquiries there, no one tried to convince me to purchase a suspicious vehicle history report, and no one immediately tried to move the conversation off the platform. Ultimately, the actual buyer came through Facebook Marketplace. I understand that no online marketplace can eliminate every scammer. What disappointed me most was paying for what I believed was a premium vehicle-selling platform, receiving exclusively scam-like inquiries, and then finding very little interest from AutoTrader in helping when I contacted them. I paid for six months of advertising, but within days I had learned that, for my vehicle, the free marketplace provided the legitimate buyer while the paid platform provided nothing but suspicious contacts. Based on my experience, I would not pay to list another vehicle on AutoTrader.
Done Deal with Ease
Paperwork is never the most enjoyable aspect of buying a car, and thank you to Autotrader for the ease in finishing this deal. Definitely worth every penny.
Easy exchange process
Overall experience was great
ADVERTISE ELSEWHERE
I placed an ad for my 2004 pickup truck on July 11. Their system identified my truck as a 6'4" bed instead of the actual factory 8' bed. I notified Auto Trader (AT) and was advised that the problem would be corrected by the I.T. team. A few days later I was advised that the I.T. team would not correct it without an original window sticker indicating it was made with an 8' bed. I just happened to still have the original window sticker, but it did not have any indication of the bed length. I then contacted the dealer who sold me the truck and they sent me a detailed options list for my truck with the matching VIN that indicated it was made with an 8' cargo box (bed). I sent this to AT three weeks ago and they still haven't corrected my ad. Every time I call, they say it's being reviewed by the I.T. team. Today they said they sent a request to the manufacturer of the truck to have them change the information --- WHAT? My ad has been running for almost a month and I have had nothing but scam responses, due largely to the conflicting information in my ad regarding the bed length (pictures don't match description). Their (AT)system also won't accurately keep track of read and unread messages. Even after reading, some still show as unread. AT says they can't fix this either. I will be cancelling my ad and requesting a refund of my $49.
Carvana
Autotrader UK
CarGurus
StockX
Gift Card Granny
Anthropologie
Valuescout
Shop Simon