Thank you for taking the time to leave us a review (it really helps!).A destination for the creative, worldly woman, our mission has always been to surprise and delight with unexpected, distinctive finds for your wardrobe and home. Offering an expansive, carefully curated collection of clothing, accessories, homeware and furniture, we aim to inspire to live and dress beautifully.Customer ServiceHaven't found the answer to your query? Get in touch.AnthroPerks - Loyalty ProgramWhat is AnthroPerks exactly? In a word: exclusive. You'll be the first to know about new arrivals, product exclusives, only-at-Anthro artist collabs, special promotions, events, birthday treats and so much more.Find out more!StoriesFrom sweet bakes to gift guides, collaborator interviews to styling 101s - our blog has it all.Start reading nowA Greater GoodOur mission? To utilise planet-friendlier practices, share our resources, and foster a sense of community…Learn more
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Is Anthropologie legit?
Anthropologie (www.anthropologie.com) has a 3.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the remarkably fast delivery times and the charming selection of unique clothing and home goods available on the platform. Many people find that their purchases arrive securely boxed and wonderfully presented, perfectly matching their expectations for special occasions.
However, some customers also noted frustrating issues with unhelpful support teams when attempting to resolve various order problems. Others experienced significant delays with international or domestic shipping, occasionally receiving incorrect merchandise. A few individuals additionally mentioned difficulties with returns and a lack of timely communication from staff members.
Auto-generated from all reviews of this business. For reference only.
Fast and easy shipping to Germany, but that was unfortunately the only positive. The clothes looked beautiful online, but the quality was very disappointing: cheap-feeling fabrics, poor stitching, and an unflattering fit. Definitely not the quality I would expect at these prices.
I ended up giving everything away rather than dealing with an international return. I certainly won’t be ordering again. Such a shame, the clothes looked so promising in the photos.
Love Anthropologie, but I will never order online again
I love Anthropologie and shop in store regularly, so I’m incredibly disappointed that my first experience ordering online has been this bad.
I ordered a selection of dresses for my holiday on a Friday and paid extra for expedited 1-2 day delivery. I appreciate weekends are unlikely to be included, but the parcel didn’t arrive until Wednesday, by which point I was already on holiday. One of the dresses couldn’t be expedited and was due separately around five days later.
The first parcel arrived while I was away. I had specifically requested that it be left inside my enclosed porch, but instead it was left outside by my front door, completely visible from the main road. I had to contact my neighbour while I was on holiday and ask them to go round and move it into the porch, as I genuinely don’t think it would have still been there when I returned.
When I got home, the final dress still hadn’t arrived. When it eventually did, it had a HUGE stain across the front. I’m genuinely shocked that a dress in this condition was even packaged and sent to a customer.
I immediately emailed Anthropologie with photographs. The following day I received what appeared to be an automated response offering me 15% off the dress. I replied straight away explaining that this was completely unacceptable - I had barely taken the dress out of the packaging because the stain made it completely unwearable - and asked to return it for a full refund.
Four days later, I have had no further response.
I then tried the online chat, waited around 20 minutes and was eventually told that nobody was available.
I’m now out of pocket and spending my own time repeatedly chasing a company simply to return a badly damaged item that should never have been sent to me in the first place.
For a retailer like Anthropologie, I expected considerably better. I still love the stores, but after this experience I will never order from Anthropologie online again. Incredibly disappointing.
The order took weeks to arrive, then arrived unexpectedly with no update. Then I couldnt return it because the tracking didn’t show it had been shipped. Customer services helped resolve that but I am now waiting for my refund. Safe to say it’s the first and last time I will shop here
Purchased a candle that had a glass dome cover, when it arrived the glass had scratches in it, custoserive was amazing and sent a replacement only for it to also have scratches in the glass
Return Portal says I cannot return items bc they are on sale - but it was nowhere stated that I can‘t return sale items. No answer from Customer service.
The worst customer service experience I have ever encountered. Nobody answers my emails and, after 5 online chats and the reassurance that my case would be addressed within 3 working days I still know nothing about why, after 6 weeks, I haven’t had a refund of £115.20. If one more online chat representative tells me to ‘kindly wait until the returns team have scanned the parcel’ I think I might combust! 😂 If somebody actually got in touch I would be more likely to ‘kindly wait.’ Having lived in the US I was a HUGE champion for Anthropologie when it arrived here in the UK. Alas - I’ll no longer endorse it and will tell friends to avoid. I wonder if they're about to go into administration? Please be careful ordering online from Anthro!
When a problem occurred with my return, I could not speak to a real person in time. When I was given a new QR code, I received no communication of confirmation regarding the return. No email at all.
Love the brand but this has put me off ordering online from them.
Loved the items received, just the shipping took a while and the two items I ordered came in two different shipments, but overall very good experience, will probably order again.
Hello - we are so pleased to hear of your shopping experience with us and that you love your new shoes! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗
I love the item, although description was incorrect, as it was not one continuous piece of solid mango wood as stated.
Delivery was shocking, I received a dispatch note on the Friday, from you, after the product was delivered on the Wednesday. The product was delivered to a neighbour, and we were only aware of this as we have a ring doorbell, as no note was left advising of this.
I ordered a set of curtains 4 months ago, one arrive last month, 3 months after ordering. The other curtain was due to arrive this week but hasn’t. They were expensive curtains, a different colour to what we ordered and have only received one curtain so far, 4 months the after ordering. I will not be ordering from here again,
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