DriveTime Car Sales (www.drivetime.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Joshua and the staff was great. Joshua assistance was very helpful and good. The service was excellent He was a joy to work with. He let me test drive a few cars even though I was picky. After the last test drive, he showed me two other cars before test driving them. The car I chose was a Nissan Altima and I didn’t want to go any further. It was a very nice experience and I would recommend everyone to DriveTime. Chris was amazing as well. When I called he answered all of my questions. Thank you DriveTime
J
Jaidah · 2 reviews · Experienced 2026-08-08 ·
★★★★★
Easy
Chantal helped me get my mazda6! She was so friendly and easygoing through the whole process! Thank you
My buying experience was great. I was able to get the car I wanted with a low down payment. Lauren at the Mobile, Al location was awesome. No hassle, no co-signer. Everything was great!
G
Gordon Johnson · 1 review · Experienced 2026-08-08 ·
★★★★★
Jarrison was helpful and patient and…
Jarrison was helpful and patient and answered all questions
Olivia who was the one who attended to me was amazing and so was Matthew. Great atmosphere, great people. And I love my new car!!! Thank you DriveTime
Q
Queen Red · 2 reviews · Experienced 2026-08-07 ·
★★★★★
Excellent experience with Kyle
Excellent experience with Kyle. He made our buying experience so enjoyable and hassle free. He was an absolute pleasure working with with! Thank you so much Kyle!
If you go to get a car from these guys make sure to bring someone who knows cars to look under the hood. These guys cleared a stored temperature sensor issue on my jeep. 2 days after purchasing it the check engine light went on. It drove for awhile but its been sitting about a month in a half now. cos I cant afford the repairs. Do yourself a favor and go somewhere else these guys are scam artists they dont care about the person buying car just getting their cut. Been talking to a lawyer hoping to make things right bc I shouldn't have to pay 1000 for a repair that should have been fixed before I was sold the car
c
customer · 2 reviews · Experienced 2026-08-06 ·
★★★★★
Attentive helpful pleasant and friendly
F
Frankie Felix · 2 reviews · Experienced 2026-08-06 ·
★★★★★
Drivetine Chandler was great
Drivetine Chandler was great! Helped me get what I want,kind, fast and easy service. Thank you Parker!
Reply from DriveTime Car Sales2026-08-07
We are grateful to have you as a valued DriveTime customer Frankie. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
Patrick was super helpful and very awesome so was David
Reply from DriveTime Car Sales2026-08-07
We are grateful to have you as a valued DriveTime customerJoshua. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
My sales agent was patient and professional throughout the procesd
F
Fernando Espinoza · 1 review · Experienced 2026-06-27 ·
★★★★★
Got a car here in June
Got a car here in June. Only drove it for 5 days and I needed a new engine. Got the vehicle back and came back with more issues. Highly recommend you think twice when coming here.
"On May 23 I bought a 2019 Kia Sorento from DriveTime Chesapeake. On the way home, about an hour from the dealer, the check engine light came on. I called DriveTime and was told to contact SilverRock Warranty when they opened Monday. On May 22nd, SilverRock told me to take it to a repair shop. Earliest appointment was May 25th. Inspection found the oil needed changing. Blower motor and serpentine belt needed replacement, sludge on the dipstick. That shop couldn't do diagnostics, so I was sent elsewhere. After more delays, repairs were done June 17th. But then I was told it needed to go to yet another repair shop. That next shop couldn't see my vehicle until June 22nd. SilverRock first tried to say my warranty expired, but I had a reference number from before, so they honored it. On July 3rd, the repair shop told me to take it to a Kia dealership, saying it looked like a manufacturer issue. On July 6, I called SilverRock for guidance and followed their instructions. The Kia dealership eventually found a failed catalytic converter and bad O2 sensor. They also said the vehicle should never have been sold in that condition. They found heavy rust underneath, so they can't replace the converter or O2 sensor because the exhaust system can't be safely removed. Now, DriveTime and SilverRock are refusing to cover the repairs. I'm facing about $13,000 in repair costs on top of a $20,000 loan. I spoke with a DriveTime rep Monday and was told I missed a 5-day return window, but I was never told about that policy. If I'd known, I would have returned it the same day that the check engine light came on. In my opinion, constant referrals from one repair shop to another delayed things until the warranty period ran out. If you're thinking about buying from DriveTime Chesapeake, please have the car thoroughly inspected. I was told it was sold as is, but there was no 'as is' sign on the vehicle
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The moment that I met the salesman that I dealt with, and his name was, I believe, Chad, assistant sales manager in Tulsa. It has been a pleasant experience from the get-go. He went up above and beyond to make sure I got what I needed. The price range I needed it to where I didn't feel stressed and worried about getting the car when I walked out the door and that right there is what makes a good company. They all were very friendly even though I didn't interact with them. There I always had a smile on their face. They always said, hello, as they walked in the door so I got greeted from everybody. So I just want to say, I appreciate it, and thank you very much. You have made my situation just so much easier to deal with. God bless you all.
T
Tommy Hall · 1 review · Verified · Experienced 2026-08-07 ·
★★★★★
The staff was friendly,helpful and…
The staff was friendly,helpful and courteous! Our salesman,James Salvucci,went the extra mile to help us! The Lord just lead us to Drive time and so grateful that He did! Will definitely be recommending you to our family and friends! God bless!
The experience that I had was awesome. T talked me through it and he made sure I was comfortable and I understood everything. He was awesome!!
M
Margaret Laffosse · 2 reviews · Experienced 2026-08-05 ·
★★★★★
If you’re going to buy a car at…
If you’re going to buy a car at DriveTime, do yourself a favor and ask for Jan! Buying a car can be stressful, but Jan somehow made it feel easy—and even fun. I came in expecting headaches and left with a great car and a smile on my face.
Jan was patient, knowledgeable, honest, and answered every question I had without making me feel rushed or pressured. He made the whole process smooth from start to finish.
I honestly think Jan deserves a raise… or at least a lifetime supply of coffee! ☕ Thank you for going above and beyond and making this one of the best car-buying experiences I’ve ever had. I absolutely love my new car, and I’ll definitely be recommending Jan and DriveTime to everyone I know!
Hope Jan gets that raise—you definitely earned this review! 🚗😊
