DriveTime Car Sales (www.drivetime.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Thank you so much for your kind words, Chandra. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future! Thank you, DriveTime Customer Relations
AURELIUS THOMAS WAS EXCELLENT SHE HELP ME GET INTO WHAT I WANTED SHE WAS COMPASSIONATE AND CARING I TRULY RECOMMEND EVERYONE TO GO TO DRIVETIME ON NORTHWEST FWY
I would like to thank Vanessa for all her help on getting my parents a nice car most of all love the way she explained every single detail and all paperwork and answers all our questions most of all her service
Alberto Aquilar was awesome! He took great care of us! Great customer service! He was patient with all the questions my husband and I asked. Thank you Alberto for our great car! We needed it immediately and the company did not waste time! The process was easy. I recommend DriveTime!
Setting up an appointment to test drive a car online was so easy. I was almost immediately contacted to confirm, and they had the car ready for me upon arrival. Tyler was so kind and helpful. He provided all the essential information regarding the car I wanted to purchase and talked me through the financing procedure. It made purchasing a car feel like a walk in a park. The whole office and those working were welcoming and helpful.
Get a second car and have the same problem a lot of smoke coming from the exhaust pipe yes two cars in 2 weeks get a 3rd and have a battery terminal problem.
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
OZZY was very friendly and fun, he was very helpful ,and made my car buying experience great 👍 thank you
Thank you so much for your kind words, Lisa. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future! Thank you, DriveTime Customer Relations
Shana was great!
I feel like I was rushed out and ac doesn’t work in the vehicle
Thank you for providing us with your feedback regarding your experience with our Owings Mills location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
It was a great first experience. Quick and hassle free
Mario was super friendly and helpful, got me in a car same day
Hello Stephen Johnson, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day! DriveTime Customer Relations
Yolanda Rodrigues was awesome .I'm amending my review .After a few days and actually getting under the vehicle .I discovered the trunk had been in a fender bender that was not disclosed. This is on the right rear passenger side the side that had been discloses and fix was the left drivers rear. I know I missed it upon on inspection but it was not disclosed .You can see the bumper has been bent up and in .I know it was my bad for not seeing it but I didn't want to get on the hot asphalt and look under the car .Should have been disclosed.period
Thank you for leaving your review, Jimmy Stevens. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
I had an outstanding experience at DriveTime! I recently purchased a 2022 Nissan Altima, and the entire process was smooth, stress-free, and enjoyable. My sales representative, Terrill, was absolutely amazing! He was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle. He answered all of my questions, made sure I was comfortable every step of the way, and never made me feel pressured.
Excellent customer service
Jay was really nice and very helpful would recommend him.
I purchase a vehicle on June 3 2026 as of today car not running,they refused (Shay )to give me a loaner or put me in another vehicle they know they sold me a lemon 30days and July 14 2026 no car .but they want car payment really? I would not recommend anyone here or any location of there's.L.Cummings
Thank you for leaving your review, Linda. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
I had an outstanding experience working with Justin in Marietta, Georgia. He made the process very easy. He was pleasant to work with.
Customer service was great. No double talk and they work with you explaining everything. Thanks Kristen
Omar was quick and efficient. He explained the process and was great to work with. If you need a car go see him!!
200 reviews matching