Driveway

Hello, Waiting more than two weeks for a vehicle after being given a much shorter delivery estimate is understandably frustrating, especially when payments and insurance are already in place. Clear updates are important throughout a long-distance delivery, and it’s evident the shifting timeline and unanswered questions haven’t provided the communication or reassurance you expected. This is certainly not the experience we strive to provide our valued clients. A Customer Care agent will be reaching out to you directly to discuss the delivery status and your additional questions personally. We appreciate you choosing Driveway and hope to turn this experience around for you soon.

Adam, we’re thrilled to hear Ebony helped you find an even newer Kia Forte at a better price than the vehicle you originally considered. It sounds like her clear communication and helpful guidance made the process sound easy from start to finish. We’ll be sure to share your kind words with her. Thank you for choosing Driveway. Enjoy your new ride, and we’d love to help again when it’s time for your next vehicle!

Hello Lisa, We regret that this matter remains unresolved, and we understand how frustrating the continued delays have been. Our team recently reached out to learn more about your experience, and we hope to continue working with you toward an amicable resolution. Your satisfaction truly matters to us. If there’s anything else you need along the way, please don’t hesitate to contact our Customer Care team at (888) 378-3929 or [email protected]. We’re here to help.

We love hearing that Jaz’s clear explanations, patience, and guidance made the application process easier for you. It sounds like she gave you the time you needed to gather your documents while making sure you felt supported throughout each step. We’ll be happy to share your kind words with Jaz and the team. Thank you for choosing Driveway and for leaving the kind feedback. Reach out to us again whenever we can next be of service.

What a wonderful first impression of Driveway! Thank you very much, Perry, for sharing this feedback. We're proud to hear that Jaz’s patience, guidance, and dedication helped make the process faster, easier, and more enjoyable. Taking the time to walk you through each step and help you secure an approval is exactly the kind of customer care we strive to provide. We’ll be sure to share your fantastic 10 out of 10 recognition with Jaz. Thank you for choosing Driveway and recommending us to your friends. Enjoy your new Camaro, and please think of us again when it's time for your next vehicle!

Hello Lisa, We understand how upsetting this experience has been, especially with your first payment approaching while you’re still waiting for a delivery date and haven’t had the opportunity to see or drive your vehicle. A purchase involving multiple teams requires clear communication and careful coordination at every stage. It’s clear the delays, repeated documentation requests, and lack of timely updates have not provided the smooth and reliable experience you expected. Your satisfaction and confidence are very important, and this is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally and review the next steps with you.

Dev, it's great to hear Cedrick’s timely support and thoughtful check-ins made a difference during your vehicle sale. Helping keep the process on track and making sure everything was completed efficiently are great examples of the service we strive to provide. We’ll be sure to share your compliments with him. Thank you for selling your vehicle to Driveway. We’re delighted you couldn’t be happier with the experience!

Wow, 10 out of 10 stars is an incredible compliment! It's wonderful to learn that Jaz went above and beyond to make your GMC Sierra purchase easy, comfortable, and hassle-free. Taking extra time to help with your documents, answer every question in detail, and guide you through the approval process shows how committed Jaz is to putting customers first. We’ll be sure to share your wonderful recognition with her. Thank you for choosing Driveway, and congratulations on your truck! Our best to you ahead, and we hope that you'll consider working with us again in the future.

It's great to hear Jaz made a big difference in turning a stressful process into a smooth and comfortable experience for you, Jacquie. Walking you through each step, answering questions, helping with payment challenges, and keeping everything moving quickly all reflect the kind of support Driveway strives to provide. We’ll be sure to share your kind words with Jaz. Thank you for choosing Driveway, and we hope you enjoy your new Nissan!

Thank you, Amber, for your time, business and feedback. It sounds like Jaz provided exceptional support throughout the process, and it’s wonderful to hear her responsiveness, efficiency, and follow-through stood out. Gathering the needed information quickly, sending buyer’s orders within minutes, and making sure you had support while she was away all show a strong commitment to keeping the experience smooth and well-coordinated. We’ll be sure to share your kind words with Jaz, and we hope you have many exciting travels in your new ride!

Hello Michael, We understand how frustrating this experience must have felt, especially after moving through the review process and expecting the original offer to remain in place. Vehicle details identified during appraisal can impact a final offer, including condition, modifications, and marketability. That said, customers should feel that any changes are clearly explained and communicated in a timely, transparent way. Your feedback highlights the importance of setting clear expectations throughout the selling process, particularly when additional documentation or photos are requested. Client trust and satisfaction is very important to us, and if you are willing, we'd like to discuss your feedback personally. A member of our Customer Care team will be reaching out to you soon.

Even though the timing did not work out for a vehicle purchase today, it’s wonderful to hear Ebony provided such dedicated and thoughtful support throughout your search. Thank you very much, Sincere, for this kind and thoughtful review. Finding the right option within specific needs and budget considerations can take time, and Ebony clearly worked hard to explore what was available and help you feel supported along the way. That kind of patience and commitment is exactly the experience Driveway strives to provide. We’ll be sure to share your kind words with Ebony. Thank you for giving Driveway the opportunity to assist, and we hope we’ll be able to help you find the right vehicle in the near future!

Hello Kathryn, Thank you for the opportunity to earn your business. We understand how frustrating and disappointing it must feel to navigate a purchase involving multiple points of contact, vehicle concerns at delivery, and unresolved reimbursement questions. This is not the type of experience we want our clients to have, and we appreciate you bringing this matter to our attention. A Customer Care agent will be reaching out to you soon to review your situation and see what can be done to help address your concerns amicably.

Finding the right S4 after years of searching is a big win, Mike, and it’s wonderful to hear Jaz helped make that happen while saving you a trip to Michigan. A vehicle purchase can feel like a lot to navigate online, so having someone knowledgeable and supportive throughout the process can make all the difference. Jaz will be thrilled to know her guidance helped make the experience easier than expected. We also appreciate your patience with the timeline. While overnight delivery would definitely be nice, we’re glad the overall experience was positive and that you found the vehicle you’d been waiting for. Thank you for choosing Driveway, and enjoy your S4!

Consistent communication and dependable support can make the entire process feel much easier, so it’s wonderful to hear that stood out in your experience. Being available, helpful, and keeping customers informed at every step is exactly the kind of service Driveway strives to provide. Thank you for choosing Driveway and for sharing such kind feedback, Michel. We hope you have fun in your new Camaro, and that you'll work with us again in the future!

Easy, fast, and efficient is exactly the kind of experience we aim to provide, Xavier, and it’s wonderful to hear that stood out throughout your process. Lacey will be proud to know the helpful support, paired with quick communication from the DMV team, helped keep everything moving smoothly and made the experience even better for you. We’ll be sure to share your kind words. Thank you for choosing Driveway, and we’d be happy to assist again in the future. Until then, we wish you safe and fun travels in your new Camry.

Hello Paul, Thank you for sharing your experience. We understand how frustrating it can feel to move through the purchase process without clear updates, especially when timing is important and your family is preparing for the start of school. Consistent communication and transparency matter, and we appreciate you bringing these concerns to our attention. A Customer Care agent will be reaching out soon to discuss your situation and help provide clarity.

Hello Vanessa, We understand how frustrating it is to feel that the vehicle’s condition was not fully reflected before purchase, especially when concerns became apparent after delivery. Transparency is important throughout the online buying process, and customers should feel confident that available photos, condition details, and follow-up communication support an informed decision. It’s also clear that the lack of response after your purchase has added to your frustration, particularly regarding your DMV cost question. Your feedback highlights areas where clear documentation, timely follow-up, and post-sale support are especially important. This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally

Hello Xuguang Chen, We understand how frustrating this experience has been, especially after completing title and odometer documentation and then learning the transaction would not move forward after inspection. Vehicle purchase decisions do depend on the results of the review and inspection process, but it’s clear the title documentation requirements and timing created an unexpected challenge for you. We recognize how disappointing it can be to incur additional costs when a transaction does not proceed as expected. Your feedback highlights an important area of the selling process where clarity and expectations matter. Matters like these are taken seriously and we will share your comments with the appropriate team for review. If you’d like to discuss your experience further, please reach out to our Customer Care team at (888) 378-3929 or [email protected].

A first-time experience selling this way can come with some uncertainty, Ashley, so it’s wonderful to hear Driveway exceeded your expectations and made the process feel smooth and straightforward. Clear communication, reliable updates, timely pickup, and payment happening as expected are all key parts of creating a stress-free selling experience. We’re glad each of those steps came together for you. Daizia, Heather, Kaylee, and Tyler will be thrilled to hear your shout-out. Thank you for choosing Driveway and for recommending us to others looking for an easy way to sell their vehicle!