Driveway

Jaz was very professional and worked…

Jaz was very professional and worked effectively to resolve all my issues in a timely manner. She was very dedicated to make purchasing my vehicle as easy as possible even staying well past her shift to ensure all communications were sent to the necessary staff members. I am very pleased with my purchase thanks to the knowledge and guidance provided by Jaz.

Really great smooth experience

Really great smooth experience. Felt personal and friendly. Shannon was nice and responsive. Didn’t feel like I was talking to a bot or ai. My friend recommended driveway and I would definitely recommend it as well.

Horrible buying experience

I traded in my car for a truck. It took WEEKS to get someone to bring the truck here and I couldn't put mileage on my car or they would change the offer. Anyway, I get the truck and low and behold, there are NUMEROUS issues with it, so I called. I said I would take it to MY mechanic and have it looked at, well, the lady should have told me right then that it had to go to a Dodge dealership. So, I wasted money having my (certified) mechanic look at it. I take it to the dealership and they have a list of issues with the truck. The lady I was in contact with via driveway said they would cover the repairs. That was end of March, I've heard nothing and I have attempted many times to get in contact with someone. Also, I wanted the tag switch from the car to the truck, was told that wouldn't be an issues. Obviously, it was because I received a WEIGHTED tag in the mail! It's a regular pickup, it doesn't need a weighted tag. And up until I received it, I was still thinking I was waiting on paperwork to switch the tag. These people are TERRIBLE. I will never use them again. And the repairs total over $2000. I shouldn't have to pay that much for a vehicle that was supposedly checked over.

Shannon was very helpful and responded

Shannon was very helpful and responded quickly to my questions. I’m very impressed with the quick and efficient process of selling my car. Now I can sell a car just by taking and submitting photos: quick and easy! This is way better service than other car buying companies out there.

great experience

My car buying experience was nothing short of amazing. The process was so simple, and its thanks to my agent “Jaz” she was fantastic. I really appreciated the time she took to explain everything so clearly. I’m not so tech savvy, but she took her time and explained everything to me and walked me through it all patiently. This was a great experience for me. I appreciate her kindness. I will refer friends to driveway just off of my experience alone! Thanks “Jaz”

Great customer service

I would like to personally thank John for going above and beyond keeping me informed on what was going on with my trade in payoff! And being very patient with me! Great customer service is hard to find!

Very good service

Do not purchase from!

The company was suppose to deliver the vehicle but with fuel prices being high they were unable to arrange delivery. They offered us the option of picking up the vehicle and they would return the delivery fee. We have picked up the vehicle and have waited months for the delivery fee to be returned. I have contacted them 10+ times and have been promised they will work on it but each time I contact them the agent see's no sign of anything in process.

Shannon was awesome

Shannon was extremely helpful and guided us through the process. Any questions were answered nearly instantly and responses were always helpful. Thank you!

Jaz did it as easy as possible.

Jaz made this one of the best vehicle-buying experiences I've had. From the beginning, she was professional, responsive, and genuinely helpful. She answered all of my questions, kept me updated throughout the process, and never made me feel pressured. Even though I was purchasing from out of state, she went above and beyond by providing the information I requested and making sure I felt confident every step of the way. Her communication, honesty, and attention to detail really stood out. If you're looking for someone who truly cares about her customers and works hard to earn your business, I highly recommend asking for Jaz. She made the process smooth, stress-free, and enjoyable. Thank you, Jaz, for helping me find my 2024 Hyundai Palisade Calligraphy Night Edition! I truly appreciate all your hard work.

Thank you to Lacey, another truly phenomenal Driveway employee!

I previously gave a 5-star review to Driveway.com, based purely on the purchase and delivery experience...specifically about the team of various people that assisted me. Unfortunately, a mere 12 days after receiving my vehicle, it was impacted in a hit-and run. Fortunately it was repairable, but took nearly three months awaiting replacement parts, which delayed my ability to register it in my state. As such, this 5-star review is to specifically compliment and thank Lacey at Driveway.com, who was assigned to facilitate my registration process. She has been absolutely phenomenal, patient, kind, thoughtful, thorough, and proactive throughout the entire delayed process. She has repeatedly gone out of her way, truly above and beyond every possible expectation I could ever have, to ensure that my vehicle was properly registered as quickly and efficiently as possible. I have been absolutely floored, in nothing but the most positive ways, at what a dedicated, focused, diligent professional she is. She has exemplified one of the very finest, impressive customer service experiences I've ever had in my life. Driveway.com, it is my sincere hope that you extend every possible measure of gratitude and appreciation to the most excellent employee you have in Lacey.

Driveway offer fair price for the value…

Driveway offer fair price for the value of car with free pick up. A lot of communication once you accept a quote. The only 2 thing they do need to improve is give longer then 2 days to find a notary in their area. The second would be to communicate after your car is picked up. We accepted an offer, car pickup, then paid. All happened in less than 10 days. We are happy we picked them to do business.

Responded quickly

Responded quickly, knowledgeable, thorough. Super helpful. Most painless car buying experience of my life.

Excellent

Driveway was excellent to work with. The person I worked with was friendly, professional, and knowledgeable. Everything moved quickly and efficiently. I would definitely work with them again for future needs.

Very thorough and patient

Very thorough and patient. Made it very easy.

My experience was great

My experience was great! Communication was great, and the transaction was easy and quick! Everyone I talked to was very nice, friendly and helpful! Zully the valet that picked the car up, was awesome!!

A+ for Driveway and Latanya in…

A+ for Driveway and Latanya in Oregon!!! I had a wonderful purchase with Driveway, and I will definitely use them again for another great deal on a car! I picked up the car at a dealer Fresno, CA, and I drove it down my house in Riverside, CA. My son noticed that there was no spare tire in the car. I talked with Latanya from Oregon, and she said it depends on if the used car came with a spare. After saying that, she said she would like to make it better. She said she would send me a check to pay for the spare that I was buying. I GREATLY appreciate Latanya and Driveway following up with me even after the purchase was completed. That's GREAT business!!!! Thank you Latanya ad Driveway!!!!

Lamborghini cars

Okay thanks

I’ve had an extremely disappointing…

I’ve had an extremely disappointing experience with Driveway from start to finish. There have been excessive delays, inaccurate information provided by your staff, and a complete lack of accountability. It has now been nearly two months since delivery, and I still have not received my registration tag. More than a month ago, I was told I could not be issued a second temporary tag, leaving me in an unacceptable position. Your staff then suggested that I should simply continue driving the vehicle despite the expired temporary tag, placing the burden and potential legal risk on me due to your company’s failure to complete the registration process. This level of service is unacceptable and falls far below what any customer should expect. I expect this matter to be resolved immediately.

Representative Shannon was responsive

Representative Shannon was responsive, patient, and very helpful in guiding me through the process.