Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Written by the business, not verified by us.Driveway (driveway.com) has a 3.9 out of 5 rating on OK.one, based on 165 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for their outstanding patience, continuous dedication, and clear communication throughout the entire buying process. Many consumers state that customer service is exceptionally responsive and supportive, making the online vehicle purchasing journey remarkably smooth, straightforward, and stress-free. Though some reviewers noted challenges with vehicle condition details, missing items, and paperwork transparency during their transactions. A few people also mentioned encountering minor communication hurdles, unexpected delays regarding vehicle pickup, or occasional difficulties with administrative documentation. Some individuals felt that certain vehicle specifics could have been better explained prior to finalizing the purchase.
Auto-generated from all reviews of this business. For reference only.Thad was very helpful and made my car buying experience a breeze!
Hi Kellie, congratulations on your new car! We're happy to hear that Thad was helpful and made the car buying experience a breeze! Thank you for choosing Driveway, and we hope to work with you again in the future!
Edited: 7/13/26 No one has called me (despite the business ‘responding’ to this review), and my $500 has not been returned. They have had my money for 11 days. Edited to add: I asked for a manager or supervisor to call me, no one did. They still have not refunded my $500 deposit (despite the vehicle being sold five days ago). A shockingly bad experience. I communicated with a rep about a vehicle that needed a duplicate title. They said they couldn’t constantly check with the dealership on my behalf, but that they’d be happy to look into it if I would reach out every few days. So I did a couple times. The last time, the rep didn’t respond. I waited a couple days before contacting the dealership on my own and Lo and behold, the title was in. So I started the purchase process on the driveway.com website, knowing there wouldn’t be a hold up. The website proceeded to link me to the same original sales rep (that didn’t bother to see that this was the same vehicle we’d been discussing). He said he needed to confirm the title was in which, again, I had explained to him I had already done. He said he would get me a purchase proposal. I paid a $500 deposit (that I was told would secure the vehicle) and agreed to the purchase proposal: “Your new set of wheels is waiting! Attached you’ll find a detailed proposal for your new car. Please review and accept the proposal to complete your order. If you have any questions, do not hesitate to let me know! Simply reply to this email and I’ll be sure to address your questions as promptly as possible.” “I just need you to look at the proposal and agree and pay the 500 deposit” I paid immediately on Thursday. I said I would be putting 22k down and financing the remainder. I was communicating with the representative today (Tuesday) about finalizing everything and requested a phone call to figure out where to wire the money. He then tells me that the vehicle sold on Friday, after my deposit had been paid the day prior. After he sent a buyer’s order to my credit union on Saturday (which was a holiday, and my loan officer was not in the office). They still have my deposit. I took time out of my day to complete everything needed for a vehicle that sold three days ago, a detail that the representative didn’t think to mention until I asked for a call and was met with this casual text: “Yes I am free only issue the car you wanted is no longer available”. This is an absolute sham of a company.
Andrea, thank you for taking the time to share this feedback. We apologize for the inconvenience you experienced throughout this process. We understand how frustrating it must have been to complete the requested steps and then learn that the vehicle was no longer available. This feedback has been attached directly to your case, and a Customer Satisfaction Agent will review it closely and reach out to discuss your experience in further detail. We appreciate you bringing this to our attention, and we look forward to helping resolve this matter. Thank you.
Ebony was amazing! Very professional, kind,and helpful!!! She made me feel like i mattered!!
Hi Rena, it's wonderful to hear that Ebony was professional, kind, helpful and overall amazing to work with. We appreciate your feedback and hope to welcome you back to Driveway in the future!
Jaz was awesome and helped me with everything I needed!
Hi, thank you for taking the time to share this feedback! It's great to hear that Jaz was awesome to work with and helpful throughout your experience. Thank you again for choosing Driveway!
Purchased a 2025 Ford F150 on June 21 for $56,280. On June 22, did the identity verification, signed the purchase and sale and made a deposit. On June 26, got an email saying there was a 48 hour contract processing delay due to high volume. On July 1, sent a text to agent to find out status. The agent in Oregon told us that was his direct number and had texted us before on that phone number so the number worked. No response. Heard nothing else. We watched the vehicle online go back for sale at the dealership in Texas for a higher price. And then disappear. Called the 888 number on July 6 to find out that our truck had been sold by the dealership locally despite having a signed purchase and sale with a deposit. No one contacted us. Supposedly the agent sent us a text message which we never got. Basic customer service would’ve been to give us a phone call or send an email or both. We are sitting here waiting for a truck and not looking at anything else. They offered to keep our deposit to apply to another vehicle. We’re getting a refund. My impression. Driveway offers vehicles they don’t have a right to sell and leave you hanging while the local dealership sells it out from under you. I’m hugely disappointed and will never use them again.
Lisa, thank you for taking the time to share this feedback. We apologize for any inconvenience you have experienced. This feedback has been attached directly to your case, and a Customer Satisfaction Agent will review it closely and reach out to you to discuss your experience in further detail. Your feedback is valuable, and we’re committed to addressing your concerns thoroughly. Thank you.
"The process was incredibly simple, quick, and straightforward. Shannon went above and beyond, answering all my questions with patience and clarity. Her professionalism and friendly approach made the entire experience far better than I could have imagined."
Hi Reis, thank you for sharing your experience! We're happy to hear that the process was simple, quick, and straightforward, and that Shannon went above and beyond to support you every step of the way. Thank you for choosing Driveway, and we hope to work with you again in the future!
Ebony was terrific. Patient and kind.
Hi Gates, it's wonderful to hear that Ebony was patient and kind throughout your Driveway experience. We hope to work with you again in the future!
Shannon was great to work with. Very knowledgeable and responsive. Process was very smooth.
Johnny, we truly appreciate you opting to sell your vehicle through Driveway and thank you for this kind review. Hearing your experience went well thanks to knowledgeable and responsive guidance will mean a lot to Shannon. Our best to you moving forward, and we hope you'll consider working with us again sometime.
Management fosters a culture of retaliation. After I reported a workplace violation, I was terminated shortly after. I highly recommend documenting all communications and consulting an employment lawyer before raising any internal concerns here..direct) Toxic work environment with zero tolerance for employee feedback. If you raise concerns about safety or HR violations, management retaliates. I was fired for bringing an operational issue to HR. Proceed with extreme caution.
Hello Shentay, Thank you for bringing this matter to our attention. We take feedback like this seriously and would appreciate the opportunity to better understand your concerns. If you would like to discuss this further, please contact Employee Relations at [email protected] and include your preferred contact information. We also ask that you provide additional details regarding the issues you referenced, including the operational matter mentioned in your review. Once that information is received, a member of our team will review it and reach out to you as soon as possible. Thank you, Lithia & Driveway Employee Relations
My experience with Driveway has been surprisingly quick simple and smooth. Thanks to Jaz she helped me all the way and made the process great! Thank you I will definitely recommend this company to all my friends and family! Thanks
Thank you for sharing your experience, Daniella! We’re glad to hear everything felt quick, simple, and smooth from start to finish. It’s wonderful to know Jaz was there to guide you throughout the process and helped make it such a positive experience. We’ll be sure to pass along your kind words. We truly appreciate your recommendation and thank you for choosing Driveway!
Awesome, quick, and painless process. Shannon was awesome!
Lindsay, thank you very much for opting to sell your Focus through Driveway. It's awesome to hear you enjoyed a fast and painless experience, and Shannon will be proud to learn of your commendation. We wish you the best moving forward and hope to work with you again in the future.
This is the first online car experience for me. Jaz was mostly my representative through out the entire process and she made it so easy for me. I felt like the information was straight forward and the numbers remained transparent. She was available everyday for any of my questions even if it wasn’t in her department. The process took about four weeks for my trade and purchase so it might mot be for someone in a hurry. I would recommend this company to anyone. I’m so pleased with my purchase!
Thank you, Justyn, for sharing your first online car-buying experience with us at Driveway! We’re glad to hear the process felt straightforward and transparent, and that Jaz was consistently there to support you along the way. It’s great to know her availability and willingness to help, even beyond her specific role, made a difference in keeping everything clear and manageable. We also appreciate your insight on timing, as that can be an important factor for others considering this process. We’re happy you’re pleased with your purchase and truly appreciate your recommendation. Our Driveway team wishes you many safe and exciting travels ahead in your new Civic, and we hope to work with you again one day!
Thank you so much for responding to my concerns. Also, thank you to Cindy who contacted me by phone with empathy. When buying a used car, I know that unexpected issues can arise. I’m happy with my purchase outside of the needed repair that is covered under warranty. I really appreciate the reimbursement for my rental vehicle.
Hello Veronica, We understand how serious and concerning this situation has been, especially given the safety issue identified with the rear differential and the delays in getting a response. Discovering a condition that could impact safe operation right after delivery is understandably alarming, particularly when you rely on your vehicle for essential responsibilities. It’s also clear that the delays in follow-up and the lack of transportation support during this time have made an already difficult situation even more challenging. When a vehicle can’t be used as intended, especially under urgent personal circumstances, timely communication and coordination are critical. This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
I bought 2 vehicles from Driveway in August and September of 2024. Both vehicles have had problems less than 2 years after purchasing. One vehicle has to have the engine replaced and the other needed a new water pump, ECM sensor and new extension brackets due to a coolant leak. Driveway is partnered with Lithia and it has been a nightmare dealing with both manufacturer’s Goodwill programs to see if they would help cover costs or cover extended warranties in the vehicles for recalls.
Hello Chris, We understand how concerning this experience has been, especially dealing with significant vehicle issues not long after purchase. Facing major repairs like an engine replacement or multiple component failures can quickly turn what should be a positive experience into a stressful and frustrating one. We also hear the difficulties you’ve encountered while trying to navigate support options and manufacturer goodwill programs. That process can be complex, and it’s important that you feel supported and guided through it. This is certainly not the experience we want for our valued clients. Your feedback highlights the importance of continued support after the sale, and it’s being taken seriously. If you’re open to continuing the conversation, our Customer Care team will be reaching out to you soon.
The actual act of selling my old car and buying a new-used car on driveway was easy, and not a problem. Problems started with how it took almost three full weeks to receive my car after it was officially purchased. Furthermore, their DMV team is not efficient at all, and they lost my license plates and registration in the mail. They have since provided poor support and have failed to help me with solving this problem. If you have a lot of time on your hands and don’t mind a slow inefficient process, then use driveway. If you value efficiency and don’t want to waste your time, stay away from them.
Hello Jacob, We understand this experience has been frustrating, especially with the extended delivery timeline and the challenges you encountered after the purchase was complete. Waiting several weeks for your vehicle and then dealing with issues related to your plates and registration can understandably feel inefficient and disruptive. It’s also clear that the level of support you expected during the resolution process wasn’t met. Consistent communication and effective follow-through are critical, particularly when time-sensitive concerns like registration are involved. This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
Thank you very much, Ernesto, for opting to sell your vehicle through Driveway. It's great to hear things were quick and easy for you, and we hope you'll choose to work with us again in the future.
Very attentive, communicative, and straightforward. They did all of the work so I didn't have to. I worked with Kelly Carson, and she was amazing.
Our goal at Driveway is to help clients enjoy a seamless, easy experience whether they're buying a new vehicle or looking to sell us theirs. Sounds like we reached that objective while working with you thanks to Kelly and the team's attentive and straightforward assistance. Thank you for choosing Driveway and leaving us this kind review. We hope to work with you again one day.
They tell you you approved pull hard inquiries jack you around waisted your time .Then finally after shopping you find your car that you just love and you press the button to purchace and these jack asses then say ohh that's not an approval it is now bust you banana time suprise. Thank you for waisting my time so you honestly think if my credit was great I'd even be dealing with your jacked up bs prices and interest in the first place get a grip walk time because after you get it in the rear that's what your customers do walk around careless with a sore a hole .
Hello George, We understand how frustrating this experience has been, especially when expectations around approval and next steps didn’t match what you were led to believe. Situations involving credit checks and shifting purchase outcomes can feel discouraging and like a significant waste of time. It’s clear the process didn’t provide the clarity and consistency you expected, and that can quickly impact trust. We take feedback like this seriously as it highlights where communication and expectation-setting need to be stronger. This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
Tiffany was my point of contact at the beginning and she was the best. She was quick and super responsive. She answered all my questions along the way and was incredibly helpful. Great experience and very happy to have found Driveway
We're happy you found us too, Caitlin! Thank you very much for working with the Driveway team to sell us your vehicle. Hearing that her responsive, informative and helpful guidance earned your praise will mean a lot to Tiffany. It was our pleasure to provide you a great experience, and we hope for another opportunity to work with you one day.
Do not use! Scam! They gave me a price for my vehicle and after talking to 3 different people everything was going good. Then get a call from a 4th person who tells me the market changed and they change the offer to about $1,500 less than what I was told they were going to pay. Avoid them! They will string you along just to try and screw you over!
Hello Eric, We understand how frustrating this experience must have felt, especially when expectations changed after you had already been working through the process. A shift in offer, along with being connected with multiple points of contact, can create confusion and make it difficult to feel confident in the transaction. Vehicle values can sometimes change due to market conditions or updated information, but it’s clear the communication and consistency you expected weren’t there. That kind of experience can understandably impact your trust in the process. Your confidence and satisfaction are important to us, and we’d like to discuss your experience with you directly. Regrettably, we’re unable to locate your information based on this username. If you’re open to continuing the conversation, our Customer Care team is available at (888) 378-3929 or [email protected].
165 reviews matching
Carvana
CarMax
DriveTime Car Sales
Peddle
Carstub
We Buy Any Car® USA
Wheelzy
CarBrain