Driveway

Making an online vehicle purchase can feel like a big decision, so it’s wonderful to hear Ebony helped make the process smooth and reassuring. Helpful communication and steady support can make all the difference, especially when purchasing a car without seeing it in person first. We’re glad Ebony was able to guide you through the experience and help everything move forward with confidence. We appreciate you choosing Driveway, Keith, and hope you enjoy your new Cadillac when it arrives!

Hello Martin, Your frustration with the experience you have detailed is understandable, especially after you made the effort to provide updated information about your vehicle and expected clear communication on next steps. When vehicle details change during the appraisal process, the review can impact eligibility or the final decision. However, customers should still receive timely updates and clear explanations throughout that process. It’s regrettable the communication and follow-up you received did not meet those expectations. Your feedback highlights the importance of transparency, consistency, and responsiveness during the selling process, and we will be using it to improve moving forward. If you’d like to discuss your experience further, please reach out to our Customer Care team at (888) 378-3929 or [email protected].

Dane, thank you for taking the time to repost your review and share your experience with Driveway. We truly appreciate your honest and balanced feedback. We're delighted to hear that Kim made such a positive impression throughout your purchase journey. Providing responsive, customer-focused support is something we strive for, and we'll be sure to share your kind words with Kim and the rest of our Customer Care team. Recognition like yours means a great deal. We also appreciate your candid comments about the challenges of buying a vehicle online. While we're glad our team was able to address the issues that arose and help bring the process to a positive outcome, we understand there is always room for improvement. Feedback like yours helps us continue refining the experience for future customers. Thank you for highlighting both the benefits and considerations of purchasing through Driveway. We're especially happy to hear that you're enjoying your Mazda and that, overall, you're pleased with your decision. We appreciate your business and wish you many happy miles ahead!

We appreciate you opting to sell your car to Driveway, Christene, and thank you for the positive feedback. It will mean a lot to Shannon to hear her patient and helpful guidance led to an efficient experience for you. Our team wishes you the best ahead and we hope you'll consider working with us again in the future,

Hello Steven, We understand how frustrating this situation has been, especially when you’re trying to get clarity on the remaining payoff balance and haven’t been able to reach the right person for answers. Questions involving trade payoff amounts and payment timing can be stressful, and customers should feel supported when trying to understand where funds are accounted for. It’s clear the communication and follow-through you’ve received so far haven’t met your expectations. This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.

Thank you very much, Alysha, for opting to sell Driveway your Subaru. We appreciate the kind review and Shannon will be proud to know her guidance helped your experience to be wonderful and easy. Our best to you moving forward, and we hope to work with you again one day.

Thank you, James, for choosing to sell your vehicle to Driveway. It was our pleasure to help guide you through the process, and we're proud to see the team earned five stars. Reach out to us again whenever we can next be of service.

Hello Kirsten, We understand how frustrating this experience must have been, especially after disclosing the vehicle's condition upfront and investing time completing the photo submission process. It’s also understandable that receiving different information from different team members would add to that frustration. Consistency and transparency are important throughout the process, particularly when customers are making decisions based on the information provided. Your feedback highlights an opportunity to improve both communication and expectation-setting during the appraisal process. If you're open to further discussion about your experience, a member of our Customer Care team will be reaching out to you directly.

Thank you, Geoffrey, for opting to sell your vehicle to Driveway. It's great to hear you received five-star care from Shannon, who takes pride in providing our clients all the informative and helpful guidance they need to remain confident in their choice. We'll make sure to pass along your compliments, and we wish the best to you moving forward. Please don't hesitate to reach out if we can assist you again down the road.

Hello Steven, Thank you for providing us with this feedback. We appreciate that you took the time to document your observations and share them with our team. Situations involving vehicle condition concerns can be complex and often require a thorough review of available records, photographs, inspection reports, and transportation documentation to better understand the circumstances involved. It's appears that the outcome of that review did not align with your expectations, and we recognize the frustration that has caused. We take reports regarding vehicle condition seriously and strive to carefully evaluate each concern based on the information available. Client satisfaction is very important to us, and this is not reflective of the experience we aim to provide. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.

Starting with a first car purchase is a big milestone, Earl, and we're thrilled to hear Jaz helped make it such a positive experience. Her dedication to ensuring you felt informed, prepared, and confident throughout the process truly reflects the level of service we strive to provide. Spending the extra time to answer questions, explain details clearly, and make sure everything was in place before you took delivery demonstrates a genuine commitment to her customers. It's wonderful to know her knowledge, communication, and support helped set such a high standard for your first vehicle purchase. We'll be sure to share your kind words with Jaz. Congratulations on your new vehicle, and thank you for choosing Driveway!

Trying something new can be stressful, especially when it comes to purchasing a vehicle online for the first time. We're glad to hear Jaz helped make the experience feel easy and comfortable from start to finish. Having someone available to answer questions and provide guidance every step of the way can make all the difference, and it's wonderful to know she delivered that level of support throughout your journey. We'll be sure to share your kind words with Jaz, Benjamin, and thank you for choosing Driveway. Here's to many exciting and safe travels in your new BMW!

Nothing beats that feeling of helping a Driveway client find their perfect vehicle match. Thank you, Adam, for allowing us the opportunity to do so with you and then sharing your commendations. It was our pleasure to deliver you professional, five-star care and we're proud to have earned your recommendation. Enjoy the road and reach out to us again whenever we can next help.

Betty, we appreciate your patience throughout the process and are glad to hear everything ultimately came together successfully. Selling a vehicle can involve several steps, so it's great to know Tyler was there to provide helpful guidance along the way. We're also pleased to hear that, despite a few challenges with paperwork and pickup coordination, your payment was completed and that you felt the overall experience compared favorably to other vehicle-buying services. Thank you for choosing Driveway and for your honest feedback. We truly appreciate your business and are grateful for the opportunity to work with you.

Feedback like this always brightens the day for our Driveway team. Thank you for trusting us with your time and sharing your experience. Ebony will be proud to hear her efforts earned such high praise, as we strive to deliver every client pressure-free, professional, patient and efficient assistance. We wish you and your family many enjoyable travels ahead and hope that you'll consider working with us again in the future.

Hello Jan, We understand that not having a clear timeline for when your vehicle will arrive can understandably create a great deal of uncertainty and stress. Consistent communication and timely updates are important, and the experience you have described is not what we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.

Thank you for sharing your experience, Rosalee, and for trusting Driveway with your time and business. We're delighted to hear our team helped make the car-buying process easier, especially since purchasing a vehicle isn't usually something you enjoy. Finding the exact vehicle you wanted, with the mileage and color you were looking for, is always exciting, and we're glad we could help make that happen. It's also wonderful to know our team provided top-notch communication throughout the process and helped you secure a deal that exceeded your expectations. We hope you're enjoying your red Santa Fe and wish you many happy miles ahead!

Hello Sherrie, We understand how disappointing this experience has been, especially when your first payment is approaching and you're still waiting for a delivery date. After completing the purchase process, not having clear visibility into when your vehicle will arrive can understandably be frustrating and make planning difficult. Consistent communication and accurate updates are important throughout the delivery process, particularly when customers are preparing for vehicle ownership responsibilities. It's important to us that the issues you have encountered are resolved as quickly as possible, and a Customer Care agent will be reaching out to you directly to discuss your concerns.

That's great to hear, Paul! Thank you very much for choosing to sell your vehicle to Driveway, and for leaving this five-star feedback. It's important to us that our clients feel they have received attentive, top-notch care, and it sounds like we hit that objective here. We hope you had a great vacation, and that' you'll consider working with us again.

We're happy to have been able to assist, Patricia, and thank you for choosing Driveway for your time and business. Jaz will be proud to hear her kind, diligent and informative guidance gained your commendations. Safe and happy travels ahead to you, and we hope you'll choose to work with Driveway again one day!