Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Written by the business, not verified by us.
Is Driveway legit?
Driveway (driveway.com) has a 3.9 out of 5 rating on OK.one, based on 165 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for their outstanding patience, continuous dedication, and clear communication throughout the entire buying process. Many consumers state that customer service is exceptionally responsive and supportive, making the online vehicle purchasing journey remarkably smooth, straightforward, and stress-free.
Though some reviewers noted challenges with vehicle condition details, missing items, and paperwork transparency during their transactions. A few people also mentioned encountering minor communication hurdles, unexpected delays regarding vehicle pickup, or occasional difficulties with administrative documentation. Some individuals felt that certain vehicle specifics could have been better explained prior to finalizing the purchase.
Auto-generated from all reviews of this business. For reference only.
Tavion called and was very helpful and patient. Answered all of my questions and made this process efficient, smooth and very pleasant. Deiveway.com has great vehicles with good prices and online along with a representative helps immensely. Great experience online and with Tavion!!
Reply from Driveway2026-05-19
Christina, we're thankful for your support and truly appreciate you choosing to work with Driveway. It's great to hear Tavion's informative and patient guidance kept things smooth and pleasant. He'll be proud to learn of your commendations.
enjoy the road in your RAV4 and travel safely!
A super smooth process from start to finish. All reps that helped me were very kind.
Reply from Driveway2026-05-18
It's always great to hear teamwork led to a successful customer experience. Thank you, Cy, for leaving us this feedback. We appreciate you choosing Driveway and we hope you'll consider working with us again down the road.
The team was so kind and help. I enjoyed the experience . I recommend to get a car with Drive way
Reply from Driveway2026-05-18
Harmony, we appreciate you choosing Driveway and thank you for the lovely feedback. It was our pleasure to deliver you an enjoyable experience, and we're proud to have earned your recommendation. Travel safely and think of us again when it's time for your next new ride.
I wanted to share my positive experience because I almost went with a lower offer and didn’t use Driveway due to the number of 1 star reviews on this site. However Carmax doesn’t pick up where I live and Carvana was offering $3200 lower than Driveway so I just decided to try it and I’m so glad I did! The whole process was quick and flawless. Customer service was so attentive and helpful, and frequently checked in via texts to keep me updated. I received the paperwork within two days of submitting the virtual inspection photos and had two days to mail it back. I sent it back on a Friday, so it did take a few days for the third party transport company to get ahold of me, but they called by the following Wednesday and picked the car up at my house on Thursday. I had the money in my bank account within 24 hours of pickup. Absolutely no complaints and have already recommended Driveway to my friends and coworkers!
Reply from Driveway2026-05-18
Thank you so much for taking the time to share such a thoughtful and detailed experience, Jocelyn!
We understand the hesitation when you see mixed reviews, which makes it even more meaningful that you gave Driveway a chance! And we’re glad we could deliver a smooth, seamless experience from start to finish. From the quick paperwork turnaround to the at-home pickup and fast payment, it’s great to hear everything worked just as it should.
Our team works hard to stay attentive, communicative, and supportive throughout the entire process, so it’s wonderful to know that stood out to you. And thank you especially for recommending us to your friends and coworkers!
We appreciate your trust and are very happy we could make this an easy, positive experience for you. If you ever need us again, we’re always here to help!
The process has been super easy. I spoke to Jaz and she was so patient and helpful when my payment wouldn't go through for whatever reason. She was kind and stayed with me, and pushed through the process. Very helpful.
Reply from Driveway2026-05-18
We’re glad to hear the process was super easy, Cassondra, and that Jaz was able to step in and make a difference when things got a little tricky. Her patience, kindness, and dedication to seeing everything through are exactly what we strive for at Driveway, and we’re thrilled she could support you every step of the way.
Thank you for your time, business and kind words. Here's to many safe and exciting adventures in your new Pathfinder.
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