Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
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Is Driveway legit?
Driveway (driveway.com) has a 3.9 out of 5 rating on OK.one, based on 165 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for their outstanding patience, continuous dedication, and clear communication throughout the entire buying process. Many consumers state that customer service is exceptionally responsive and supportive, making the online vehicle purchasing journey remarkably smooth, straightforward, and stress-free.
Though some reviewers noted challenges with vehicle condition details, missing items, and paperwork transparency during their transactions. A few people also mentioned encountering minor communication hurdles, unexpected delays regarding vehicle pickup, or occasional difficulties with administrative documentation. Some individuals felt that certain vehicle specifics could have been better explained prior to finalizing the purchase.
Auto-generated from all reviews of this business. For reference only.
Driveway customer service are un knowledgeable on what they are doing. They told me to get my signature Notarize and that was wrong. So I pay for that and to send the title and the paperwork that only for them to tell me they closed it. They didn’t communicate or sent a label and I had to come out of pocket. I don’t want to sell or buy a car from there honestly. I would just go with Carmax if I was anyone or carvana.
Reply from Driveway2026-05-31
Thank you for sharing your experience. We understand how frustrating it can be to receive conflicting guidance during the process, especially when it leads to additional costs and effort on your end. Clear instructions and consistent communication are critical, and situations like not receiving follow-up updates or a shipping label can understandably create confusion and diminish confidence in the overall experience.
Your feedback highlights concerns around accuracy and communication that are important for us to recognize and better understand.
If you are willing, we'd appreciate an opportunity to speak with you directly to learn more. Unfortunately, we are unable to confirm an exact client match for you based on this user name and information. Please reach out to our team directly at a time of your convenience.
Email: [email protected]
Phone: 888-378-3929
When we decided to sell our current vehicle and buy a new one, we didn't want to hassle with a private party sale. We researched the big online car buyers/sellers and elected to go with Driveway. Their purchase offer was significantly better than the competition, and the process was smooth and easy to navigate. Tiffany, the agent who assisted us, was awesome and a pleasure to work with!
Reply from Driveway2026-05-29
Receiving feedback like this always brightens the day for our Driveway team. Thank you for sharing your experience selling us your Subaru, and for trusting us with your time and business. Our goal is help clients like you enjoy an easy, smooth process, and it's great to hear our offer significantly bested others' as well.
We'll make sure Tiffany learns of your commendations. and we know she'll be appreciative. Travel safely and please consider working with us again down the road.
This was my first time purchasing a car online, and Driveway made the process very convenient. The vehicle’s price was better than anything I could find locally, even with shipping included.
It’s important to note that the process does require some patience. It can take anywhere from a few days to over two weeks to finalize the sale, complete paperwork, and arrange delivery—especially if the vehicle is coming from out of state. In my case, I live in Texas and the vehicle was shipped from California.
I worked with several representatives, each managing a different part of the process. Despite this, communication was consistent, and I was kept informed every step of the way. Overall, the experience was smooth and straightforward.
I would like to give kudos to Lucas Graham, my first Driveway representative, who did an excellent job explaining the process and ensuring I understood each step. He was professional, thorough, and very easy to work with. I would also like to thank Ruth Puls for her assistance with the paperwork.
The delivery from California to Texas went smoothly. Once the vehicle arrived at the local Driveway center, Enrique reached out to coordinate delivery to my home and confirmed everything on the day of delivery.
I am very happy with my first online car purchase. Thank you, Driveway!
Reply from Driveway2026-05-27
Hi Daniel, thank you for sharing such a detailed and thoughtful review! We’re glad your first online car-buying experience was smooth and that our Driveway team kept you informed every step of the way. We appreciate your kind words about Lucas, Ruth, and Enrique. Congratulations on your new vehicle, and we hope to work with you again in the future!
An awful experience. They dragged the process out for weeks. They kept needing additional information, would go dark and were non-responsive. A major holdup was that a CarFax report differed from the car's actual mileage by 15 miles (the car had the lower mileage). Even after that was corrected, they said it would still be 7-10 business days. They also changed the quote 2 times. Very shady and unprofessional! Stay away!
I filled out the necessary information on Carvana late afternoon on a Wednesday and they picked the car up on Friday afternoon. They would have picked it up on Thursday but that didn't work for me.
Reply from Driveway2026-05-28
Hello Dave,
Thank you for taking the time to share your experience. We understand how frustrating it can feel when communication is inconsistent, timelines extend longer than expected, and key details such as mileage discrepancies impact the process. Situations like these can understandably lead to concerns about transparency and efficiency, especially when expectations are set differently at the outset.
We strive to provide clear communication, accurate evaluations, and a smooth experience from start to finish, and it’s important for us to hear when that does not come across. Your feedback highlights areas where expectations and execution did not align, and that insight is valuable.
Though we understand you decided to do business elsewhere following your experience, we'd still appreciate an opportunity to speak with you directly to learn more. Unfortunately, we are unable to confirm an exact client match for you based on this user name and information. Please reach out to our team directly of you are willing to provide us additional insights.
Email: [email protected]
Phone: 888-378-3929
Hi Raymound, we are happy to hear our Driveway team was excellent to work with and provided great communication throughout your experience. Let us know if there's anything else we can assist with!
Awful service. They won’t help you and provide any solution to your concerns. Don’t recommend
Reply from Driveway2026-05-27
Tricia, thank you for taking the time to share this feedback. We apologize for any inconvenience you have experienced. This feedback has been attached directly to your case, and a Customer Satisfaction Agent will review it closely and may reach out to discuss your experience in further detail. Your feedback helps us improve, and we are committed to addressing your concerns thoroughly. Thank you.
I purchased a vehicle from Driveway Finance and the vehicle only ran for 6 months 12,000 miles.
They agreed via contract to give me a copy of the title and to register the vehicle within 30 days and never did. I called to see if we could come up with a solution to getting the vehicle fixed so I could maintain the vehicle they told me I would need between $5000-$9000 to get the vehicle fixed. They told me they would come by and pick up the vehicle and never did. I called today 9 months of no contact I called to see if they would pick up the vehicle and now they refuse to.
They tried to register the vehicle by asking for my insurance on the day the vehicle stopped running. I am just finding out today 05/23/26 the title has my name as registered to the vehicle yet I never registered the vehicle. I would like Driveway Finance to come and pick the vehicle up or send me the title to at least junk the car. I can no longer have it sitting in my Driveway or I will be ticketed. I also plan to consult an attorney to sue this this company for Breach of Contract.
Reply from Driveway2026-05-27
Tracye, thank you for taking the time to share this feedback. We apologize for any inconvenience you experienced during the recent purchase. This feedback has been attached directly to your case, and a Customer Satisfaction Agent will review it closely and reach out to discuss this experience further. Your feedback helps us improve, and we are committed to addressing your concerns thoroughly. Thank you.
Shannon was professional and pleasant to work with! Very quick to respond to questions and on top of everything. Initial process has been great!
Reply from Driveway2026-05-27
Hi Al, thank you for taking the time to share this wonderful feedback about the Driveway experience you had while working with Shannon. If there's anything else we can assist with, please reach out!
I would not recommend purchasing from Driveway. After placing my order, I received written confirmation that my vehicle was secured. They collected my $500 deposit, and I proceeded to arrange financing and insurance for the car. A day or two later, they informed me that the vehicle had been sold to someone else with no explanation beyond "we didn't know it was sold." Taking a customer's deposit, confirming a vehicle is secured, and then selling it to someone else is completely unacceptable. I wasted days arranging financing and insurance for a car they had no intention of honoring. I'm now left without a vehicle and have to start the entire process over.
Do not trust this company with your time or money.
Reply from Driveway2026-05-26
Logan, thank you for taking the time to share this feedback. We apologize for any inconvenience you experienced. This feedback has been attached directly to your case, and a Customer Satisfaction Agent will review it closely and reach out to you to discuss your experience in further detail. Your feedback helps us improve, and we are committed to addressing your concerns thoroughly. Thank you.
After my payment went through it took 3 weeks till I got the car delivered. When it got here there were no tags or registration. So I still can't legally drive it. I paid cash, no trade. I sure expected better service. I would NOT recommend this company to anyone!
Reply from Driveway2026-05-27
Mark, thank you for taking the time to share this feedback. We apologize for any inconvenience you experienced with the tags and registration. In order for us to address your concerns thoroughly, we will need additional information. Please reach out to our Customer Satisfaction team at 888-DRV-EWAY. Your feedback helps us improve, and we are committed to resolving your concerns. Thank you.
Shannon has the patience of a saint. She was extremely helpful while I was struggling taking my pictures. I would have given up. Thank you Shannon.
Reply from Driveway2026-05-26
Hi Pamela, it's great to hear that Shannon was helpful throughout your experience with Driveway. We appreciate your feedback and hope to work with you again in the future!
I purchased a vehicle through them. The dmv registration still isn't completed and the temporary registration expired. They can't provide me another temporary registration. So now I'm in a situation where I can't drive my new car and am dependent on friends and family take me around. Shop somewhere else.
Reply from Driveway2026-05-27
Anahita, thank you for taking the time to share this feedback. We apologize for any inconvenience you experienced with the temporary tags and registration. In order for us to address your concerns thoroughly, we will need additional information. Please reach out to our Customer Satisfaction team at 888-DRV-EWAY. Your feedback helps us improve, and we are committed to resolving your concerns. Thank you.
Shannon, was cordial, patient and professional. She walked me through all the necessary steps to make the process seamless. Excellent communication and kindness. A true pleasure.
Reply from Driveway2026-05-26
Hi Nicholas, it's wonderful to hear that Shannon provided excellent communication and was cordial, patient and professional throughout your Driveway experience. We hope to work with you again in the future!
David is great. Makes everything smooth and is very patient Thank you for making the process easy to sell my car!
Reply from Driveway2026-05-22
Thank you, Jeffrey, for choosing to sell your vehicle with Driveway. It will mean a lot to David hearing his assistance led to a smooth, easy experience for you. We wish you the best moving forward and hope to again work with you one day.
What can I say about the shinning Shannon; she has made the process so easy for me to sell my leased vehicle. She has answered all my questions before I even asked them and quick to respond to my messages.
Thank you Shannon I really appreciate the help.
Reply from Driveway2026-05-22
Thank you, Marwan, for sharing your experience and for choosing Driveway. We’re glad to hear Shannon made the process so easy and seamless for you. Anticipating questions and staying responsive are exactly the kind of support we aim to provide.
Our best moving forward, and we hope to one day work with you again.
Dealing with Shannon added tremendously to my experience because of the personal touch.
The only thing I would recommend is preparing people for how long it takes to get paid.
Because of hard copy documents transferred overnight. It takes extra days.
Reply from Driveway2026-05-20
Thank you for sharing your experience, Jeffrey. It’s great to hear that Shannon’s personal touch made such a positive impact during your Driveway experience.
We also appreciate your feedback around timing and communication. Setting clear expectations, especially when it comes to steps like document transfers, can make a big difference, and your insight is incredibly valuable.
Our team wishes you the best moving forward, and we hope you'll consider working with us again in the future.
Easy smooth going and gave me a reasonable offer I couldn’t say no to. Shannon was very helpful and thorough. Thank you! 10/10
Reply from Driveway2026-05-21
Thank you, Anthony, for your time, business and feedback. Nothing makes us happier than hearing a Driveway client enjoyed a smooth experience while working with our team to sell their vehicle. Shannon will be proud to learn of your praise, and we all wish you the best moving forward. Be sure to let us know if we can help with anything else down the road.
I have a contract with driveway that they refuse to honor. they do not honor any deals even in writing. at this point I'm reaching out to lawyers. drive way isn't worth the hassle. I signed my agreement with tire coverage. when I reached out to the warranty company they had no record of my car. this was 7 months into my agreement. I reached out to drive time the employee that handled my signing admited to not submitting the coverage yet I'm paying 40$ extra a month for this warranty. I asked for them to remove the warranty since im paying and dont have it. they said it takes 6-9 weeks and I would be credited this towards my payment. its now been 12 weeks and I can't get anyone on the phone. nothing has changed. when someone does answer its "I'll call you back" I have written agreements of cancelation of the warranty and written proof of them charging me even after admitting to not submitting the warranty. (conversation recorded) I have already had my first meeting with a lawyer. drive way is not worth this
Reply from Driveway2026-05-20
Hello CerVon,
Thank you for bringing this to our attention. The details you’ve shared are not reflective of the level of transparency and reliability we aim to provide customers.
We understand how important it is for agreements to be handled accurately and for changes to be processed in a timely manner. Delays, lack of updates, and difficulty reaching support can understandably lead to a loss of trust.
A member of our Customer Care team will be reaching out to you directly to review your account and work with you toward a clear resolution. Your concerns are being taken seriously, and we want to ensure they are addressed thoroughly.
Super friendly, easy to work with and very fast replies! Shannon was who we worked with!
Reply from Driveway2026-05-20
We love hearing this, Tylar, so thank you for sharing! It’s great to know Shannon made your experience so easy and kept things moving with quick, responsive communication. That’s exactly the kind of support we aim to provide every step of the way here at Driveway.
Whether you're looking to sell us another vehicle or seeking one for yourself in the future, we hope you'll consider working with us again!
Ebony has been awesome from start to finish. The process so far has been very seamless!
Reply from Driveway2026-05-18
Thank you, TJ, for choosing Driveway for your newest vehicle purchase. We're excited to hear that Ebony's guidance has been thoroughly excellent so far, and she'll be proud to have earned your praise.
Our team wishes you many exciting and safe travels ahead in your Bronco, and we hope you'll consider us again when it's time for your next new ride.
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