Driveway is the only online car retailer that puts you in complete control of every aspect of car ownership. You get to shop directly from a nationwide inventory because we’re part of the Lithia network—one of the largest automotive retailers in North America and #145 on the Fortune 500™. It's never been easier to buy, sell, finance, or set up service for your car from the comfort of your own home.
Written by the business, not verified by us.Driveway (driveway.com) has a 3.9 out of 5 rating on OK.one, based on 165 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for their outstanding patience, continuous dedication, and clear communication throughout the entire buying process. Many consumers state that customer service is exceptionally responsive and supportive, making the online vehicle purchasing journey remarkably smooth, straightforward, and stress-free. Though some reviewers noted challenges with vehicle condition details, missing items, and paperwork transparency during their transactions. A few people also mentioned encountering minor communication hurdles, unexpected delays regarding vehicle pickup, or occasional difficulties with administrative documentation. Some individuals felt that certain vehicle specifics could have been better explained prior to finalizing the purchase.
Auto-generated from all reviews of this business. For reference only.JAZ WAS PROFESSIONAL POLITE AND VERY COMPETENT AND REALLY A GREAT PERSON GREAT JOB
Thank you very much, Giuseppe, for choosing Driveway and sharing this thoughtful feedback, Jaz will be proud to hear the professional, polite and competent guidance you received earned your praise. We wish you many safe and happy travels in your new Kia and hope that you'll consider working with us again in the future.
Shannon made this process effortless. She was attentive and helpful.
Thank you very much for choosing Driveway and for sharing this kind feedback. Hearing her efforts earned your praise will mean a lot to Shannon. Our team wishes you many fun and safe adventures ahead in your new Subaru, and we hope to work with you again one day.
Jaz — Very professional and effective; furthermore, extremely helpful and patient throughout the process.
Thank you for highlighting your experience with Jaz! It’s wonderful to hear how professional, patient, and effective the support was throughout your process. Providing clear guidance and steady support every step of the way is exactly what we strive for, and it’s great to know Jaz delivered that for you. Your feedback will definitely be shared. We appreciate you choosing Driveway and hope to again work with you one day!
Great communication! Kindly answered all my questions and addressed all my concerns! It’s a different way of selling a car but so far it’s been excellent service!
Thank you, Kathy, for sharing your experience! We’re glad to hear the communication has been strong and that your questions and concerns have been handled with care. We know the process can feel a bit different, so it’s great to hear it’s been excellent for you so far. We appreciate you choosing Driveway and look forward to continuing to support you!
There process is slow. They way of payment is unacceptable. They sent me a link that didnt work. And wanted me to give them my truck and wait 5 days until (ACH) a 2nd party transfer the fund to my bank account. And sent driver to pick up my truck knowing they havnet paid for it ..Why would anyone release A vehicle and not receive payment at point of pickup. I had to cancel the whole sale wasting all my time with these people.
Hello Mark, We understand how frustrating this experience must have been, especially when expectations around payment timing and process didn’t align with what you were comfortable with. Situations involving payment at pickup and transfer timing can raise valid concerns, and it’s important that you feel confident and informed every step of the way. It’s also clear that the pace and communication during your transaction didn’t meet your expectations, which can make the overall experience feel like a waste of your time. That’s not what we aim to deliver. Your feedback is important and highlights areas where clarity and coordination need to be stronger. Regrettably, we cannot locate your information based on this username. If you’d like to discuss your experience further, our Customer Care team is available at (888) 378-3929 or [email protected].
Jazz was so nice and helpful. She made sure I understood the whole process and made it so easy!! Answered all my questions and even had a manager work with me to get my payments a bit lower. She is the absolute best and I'm so glad I got paired with her for this process!
Thank you for sharing such a wonderful review, Kayla. We’re glad to hear Jaz made your experience so easy and supportive from start to finish. Taking the time to answer questions and ensure everything is clearly understood is exactly the kind of care we strive to provide. It’s great to know she also helped find a payment option that worked better for you. We’ll make sure your kind words are shared with Jaz and the team. Enjoy your new Honda, and thanks again for choosing Driveway!
Customer care team was excellent, especially Tyler was very courteous.
Thank you for the kind words, Alsenio. We’re thrilled to hear you had an excellent experience with our Customer Care team. Tyler will be especially happy to know his courteous approach made a positive impact, as he truly cares about delivering great service. We appreciate you choosing Driveway and look forward to helping you again in the future!
The site stated a car would be ready by Friday which was 4 days. So I ran my credit got a deal. They site said it wouldn't charge me the $500 until the deal was put together. Both were lies. Up to THREE WEEKS to get the car. Who can wait that long when shopping for a car? Now I got a hit on my credit. They are refunding the charge they were not supposed to. Let's see. But this is what really ticks me off. The day after I used my phone number on their site I am getting 5 ROBOCALLS per hour! I have not given my number out on any site ever. When they called this morning to tell me about the deal that was all botched Google warned me they themselves are likely a scam also. I am pretty upset as you can imagine because now I have no car, a ding on my credit, waiting on $500, and now getting robocalls on my business line that I HAVE to pick up. I have used Carvana for every car in the past so I decided to try them. I hate both companies. Carvana messed up on my last car. Back to using dealerships.
Hello Geoffrey, We understand how frustrating this experience has been, especially with the unexpected delay in vehicle availability. Concerns around credit inquiries, timing, and charges can feel overwhelming when expectations don’t line up with what was communicated. We also hear your concerns around the increase in unsolicited calls after sharing your contact information. Feeling like your information may have been mishandled can add to an already difficult situation, and that’s something we take seriously. This is certainly not the experience we want for our valued clients. A Customer Care agent will be reaching out to you directly to discuss your concerns personally.
I had a very positive experience. I was working with Ebony who was extremely helpful. Any questions or concerns I had were addressed quickly, and her customer service skills are excellent. I felt like she had my back throughout the whole process.
Thank you for sharing your experience, Gale! We’re glad to hear Ebony provided such helpful and responsive support throughout your journey. Making sure questions are answered quickly and customers feel supported every step of the way is exactly what we strive for. It’s wonderful to know you felt confident and taken care of during the process. We’ll be sure to pass along your kind words to Ebony. Thanks again for choosing Driveway, and enjoy your new vehicle!
I went to several in person dealerships before deciding to go with Driveway and I’m so glad I did. My experience was so much better. Thad and everyone else I worked with were all super supportive, kind and helpful with the process to ensure it was smooth and timely. I had zero issue and there was zero pressure or annoying upselling. I highly recommend Driveway!
Thank you again, Amanda, for sharing this feedback. We’re glad you chose Driveway after visiting other dealerships and that the difference stood out. It’s great to hear Thad and the team were supportive, kind, and helpful throughout the process. Providing a smooth, stress-free experience without pressure is exactly what we aim for, and we’re happy that came through. We truly appreciate your recommendation and your trust in Driveway and hope to work with you again one day. Until then, travel safely and enjoy the road in your Kona!
I was selling my 2016 taurus to driveway. They told me they would buy my car for $3,450.00. Did I want the offer? Of course I said, yes. I filled out all the paperwork, sent in pictures, setup the bank info, so the money could be deposited, and even signed the title over. I put fair condition of the car because it is 10 years old and has $139,000 miles on it. I was told on the phone that they would just have to make sure the car started, which it did. When he came to my house, Richard, test drove it. He came back and said they didn't want it. It had some rattling and brakes needed fixing. This is terrible communication on their part. They shouldn't make an offer without looking at it first! They have you fill everything out, tell you a price and then go back on their word. I was told they would be unwinding the deal and would send me my title back. This is terrible way to handle business and a waste of everyone's time. I would never recommend this company to anyone!!
Hello Stacey, We’re sorry to hear how this process unfolded, as we understand how frustrating and disappointing that must have been, especially after completing the paperwork and moving forward based on the initial offer. We strive to set clear expectations upfront, but it sounds like we fell short here. The change in decision after the inspection and the time you invested is not the experience we want for our customers. Your feedback highlights an important gap in communication, and we take that seriously. We’re glad to hear the team is working to return your title, and we appreciate your patience during that process. Our Customer Care team will be reaching out soon to address any additional concerns you have.
Pros: Driveway offered the best price out of 4 competitors for the 2020 Mercedes E53 we were selling. The initial process with communication was consistent and any questions we had got answered. Cons: 5 days after the vehicle was picked up, we called to get information about the money being wired/transferred to our bank and every single person we talked to could NOT get us the information we asked for. Every person was a supervisor but no one was supervising the information we needed. Too many scams nowadays so we got nervous and scared. We were told we would receive call backs, but didn’t, and we never got anything confirming that funds were sent to our bank to pay off the lien for the car. Driveway utilizes a third-party financial institution to transmit funds but they couldn’t get any info from them on the status of transfer of funds. We didn’t find out that our loan with our bank was paid off until my husband logged in and seen the loan was $0 balance. We were super thankful it worked out…however…Driveway is absolutely unsatisfactory when it comes to communicating when the customer needs something. Driveway was superb when it came to getting the vehicle & their documents but was the upmost disappointing with their communication on when it came to getting the lien cleared from our bank.
Hello Courtney, Thank you for taking the time to share such a detailed review. We’re glad to hear our offer was competitive and that the initial communication met your expectations. It is, however, regrettable to learn the lack of clarity and follow through you experienced once your vehicle was picked up. We understand how stressful it can feel not having confirmation on something as important as payment and lien payoff. You should have received clear updates and timely callbacks, and it sounds as though we didn’t meet that standard here. Your feedback about inconsistent information and difficulty getting answers is important, and it’s something we take seriously. There should always be clear visibility into where things stand, even when third parties are involved. We’re truly glad the payoff was completed, but we understand that the experience leading up to that point caused unnecessary frustration. Thank you again for sharing this. It helps us improve and ensure better communication for our customers going forward. If you have any additional concerns or would like to discuss your recent experience further, a Customer Care agent will be reaching out to you soon.
Everything started out well. The car I chose to buy on line was listed as $31,390. I gave all my information and then asked what the total price would be. $36,985. He tried to convince me that the price posted was wrong. I, of course, hung up. Buyers beware.
Hello Stephen, Thank you for sharing your experience. We’re sorry for the confusion around pricing, and we understand how frustrating that can be. The price shown online should be clearly explained, including any taxes or fees, so you can move forward with confidence and no surprises. We appreciate you calling this out. It helps us see where we need to improve, especially when it comes to transparency and communication. As a valued customer, we’d like to learn more about what happened. A member of our Customer Care team will be reaching out to you soon.
Shannon was prompt and very responsive. A pleasure to work with.
Shannon will be proud to have earned your commendations, and we all thank you for choosing to work with Driveway. It was our pleasure to work with you as well, and we hope for more opportunities to do so down the road.
A special thank you to Briggs! You've been absolutely amazing, and I truly appreciate all of your hard work, kindness, and dedication. Your professionalism and genuine care have made such a positive difference, and I can't thank you enough. I would recommend you to anyone without hesitation. Thank you for being so wonderful!
Ashley, thank you for your kind words and for taking the time to recognize Briggs. We’re thrilled to hear that his hard work, professionalism, and genuine care made such a positive difference in your experience. We’re lucky to have him on our team, and we’ll be sure to share your thoughtful feedback with him. Thanks again for your recommendation and for choosing Driveway. We hope to work with you again one day.
First time car buyer and one of the people helped me the most! Pharaoh made sure that everything worked smoothly and helped me through all the bizarre questions I had! He’s the best and if you get the chance to talk to him, you will be with one of the best people there!
Thank you so much for sharing your experience. Buying your first car is a huge milestone, and we’re so glad Pharaoh was there to help make the process smooth and less overwhelming. It’s great to hear he took the time to answer your questions and provided the kind of support that made such a positive impact. We’ll be sure to share your kind words with him. Thanks again for choosing Driveway, and congratulations on your first car.
Excellent customer service, I was easily able to contact a representative either by phone or text. Both Tyler and Malik helped me, both were very responsive and got me to a solution
Thank you for sharing your experience with us, Patrick. We’re glad to hear it was easy to connect with our team and that Tyler and Malik were both responsive and helpful in getting you to a solution. Providing clear, accessible support by phone or text is something we work hard to deliver, so it’s great to know that made a difference in your experience. We’ll be sure to share your kind words with both Tyler and Malik. Thanks again for choosing Driveway. We hope you'll consider working with us again in the future.
5 stars Omg it was amazing they were professional , patient and extremely helpful. I had Brandi her customer was top notch I can't even tell yo where to begin but when tell you she was so empathetic and kind because I had a lot of questions and reservations about doing an online purchase. She and the finance company went above and beyond to not only get the car but with a even lower payment. Give them a chance you won't be disappointed . Thanks Drivetime and Brandi best wishes from Mr .Hill
Thank you so much for the amazing review, Diontray! We’re thrilled to hear you had such a positive experience and that Brandy provided the professionalism, patience, and top-notch support you deserved. Buying a car online can come with a lot of questions, so we’re especially glad she was able to make you feel comfortable, informed, and supported throughout the process. It’s wonderful to know she and the finance team went above and beyond to help you get into the right car with an even lower payment. We truly appreciate your recommendation and thank you again for choosing Driveway!
I am extremely disappointed with Driveway’s handling of my transaction. After my vehicle purchase was canceled, I was told the refund process would be expedited. Today is Day 5, and I still have not received a tracking number or a clear update on the status of my refund check. I’m already in contact with my lawyer What is even more frustrating is the lack of communication. I called and requested a callback regarding my case and was assured someone would contact me the same day. No one ever called. As a customer, I should not have to repeatedly chase down updates on an issue that Driveway is responsible for resolving. Because of these delays, I have another vehicle on hold and risk losing the opportunity to purchase it. The uncertainty and lack of transparency have caused unnecessary stress and inconvenience. If there is a delay, customers deserve honest communication and timely updates, not broken promises and silence. My experience with Driveway has been frustrating from start to finish. I expected a professional process, but instead I’ve been left waiting without answers. I hope management reviews how cases like mine are handled so future customers don’t experience the same issues.
Hello Andre, We understand how frustrating this experience has been, especially with the delay in your refund and the lack of clear communication around its status. Waiting several days without an update or tracking information can create real stress, particularly when it’s affecting your ability to move forward with another purchase. It’s also concerning to hear that a requested callback didn’t happen as expected. Timely follow-up and transparency are critical in situations like this, and it’s clear that didn’t align with what you were promised. We recognize how important it is to have clarity and consistency throughout this process, especially when timelines directly impact your next steps. Your feedback highlights areas that need attention, and it’s being taken seriously. Your satisfaction is very important to us, and we’d like the opportunity to continue working toward a resolution. A Customer Care agent will again be reaching out to you. Additionally, please free to contact us directly at (888) 378-3929 or [email protected].
Wonderful service!
That's wonderful to hear, Dario! Thank you again for choosing Driveway and taking the time to share this feedback. Nothing beats knowing a customer of ours enjoyed great communication and wonderful service, and it was our pleasure to have your new ride delivered in a timely fashion. Travel safely and reach out to us again whenever we can next be of assistance.
165 reviews matching
Carvana
CarMax
DriveTime Car Sales
Peddle
Carstub
We Buy Any Car® USA
Wheelzy
CarBrain