I am extremely disappointed with…
I am extremely disappointed with Driveway’s handling of my transaction. After my vehicle purchase was canceled, I was told the refund process would be expedited. Today is Day 5, and I still have not received a tracking number or a clear update on the status of my refund check. I’m already in contact with my lawyer What is even more frustrating is the lack of communication. I called and requested a callback regarding my case and was assured someone would contact me the same day. No one ever called. As a customer, I should not have to repeatedly chase down updates on an issue that Driveway is responsible for resolving. Because of these delays, I have another vehicle on hold and risk losing the opportunity to purchase it. The uncertainty and lack of transparency have caused unnecessary stress and inconvenience. If there is a delay, customers deserve honest communication and timely updates, not broken promises and silence. My experience with Driveway has been frustrating from start to finish. I expected a professional process, but instead I’ve been left waiting without answers. I hope management reviews how cases like mine are handled so future customers don’t experience the same issues.