Supervisors Don’t Supervise
Pros: Driveway offered the best price out of 4 competitors for the 2020 Mercedes E53 we were selling. The initial process with communication was consistent and any questions we had got answered. Cons: 5 days after the vehicle was picked up, we called to get information about the money being wired/transferred to our bank and every single person we talked to could NOT get us the information we asked for. Every person was a supervisor but no one was supervising the information we needed. Too many scams nowadays so we got nervous and scared. We were told we would receive call backs, but didn’t, and we never got anything confirming that funds were sent to our bank to pay off the lien for the car. Driveway utilizes a third-party financial institution to transmit funds but they couldn’t get any info from them on the status of transfer of funds. We didn’t find out that our loan with our bank was paid off until my husband logged in and seen the loan was $0 balance. We were super thankful it worked out…however…Driveway is absolutely unsatisfactory when it comes to communicating when the customer needs something. Driveway was superb when it came to getting the vehicle & their documents but was the upmost disappointing with their communication on when it came to getting the lien cleared from our bank.