VERY POOR customer service! Extremely high prices!
Years ago we really liked CarGurus. We're dealers and they were a great place to advertise our cars for sale. We signed up with them 3-4 months ago and this time around, the experience has been terrible. Our rep is difficult to reach, does not seem to have a "sense of urgency" when we need assistance or email for information. Our contract has expired but we sent our cancellation notice to them well in advance. Our lazy rep did not submit our cancellation information in a timely manner and now CarGurus is demanding we pay them for an additional month of service. Ya know.. I wouldn't be canceling had I gotten SERVICE the previous 3 months during my contract! I'm certainly not paying for an additional month; that's on them! Our rep has been difficult to reach yes, but you'll definitely hear from them when they want a payment! Also? My company website functioned perfectly before I signed up with CarGurus, but since we signed up, we have had lots of functionality problems with our website. I have repeatedly tried to get CarGurus to fix the issues; they place blame on the CRM itself and our webhosting company. Interesting how there were NO WEBSITE ISSUES until I allowed CarGurus to connect with my website. Now I've got to figure out how to get my website fully functional again after this horrible experience. I don't recommend CarGurus at all, to anyone!