CarGurus

We’re really sorry to hear about this experience — we can understand how frustrating it is to put in the time to schedule a test drive, repeatedly share your information, and then find out the dealership never received it and the vehicle was sold. That’s not how the process should feel. While CarGurus facilitates communication, dealerships ultimately manage their own responsiveness and inventory updates. Your feedback is important, and we’ll be sure to document it so our team can review the dealership’s communication and listing accuracy. We appreciate you taking the time to share this and regret the inconvenience it caused.

Thank you for your feedback — we’re sorry to hear about the frustration you experienced with pricing transparency. We take concerns like this seriously and appreciate you bringing it to our attention, as it helps us continue working toward a more transparent marketplace. If you’re able, please follow up here so our team can review this further: https://www.cargurus.com/Cars/enterFeedback.action

Thank you for sharing your feedback! We appreciate your suggestions about including the car link in SMS messages and simplifying the follow-up process—this helps us understand how to improve the user experience.