CarGurus

We appreciate your feedback and 5-star rating!

Thanks for reaching out — we understand how important it is to find the right vehicle, and we’re happy to help. If you could please share the link to the GMC Terrain listing you’re interested in, you can send it to us here: https://www.cargurus.com/Cars/enterFeedback.action If you don’t have the link, that’s okay — just let us know the year, price range, and your location, and we can help check availability or look for similar options that match what you’re looking for.

Thank you for your rating and review. We are happy to hear that you got an appointment set up with the dealership!

Thank you for your review. Is there anything we could do to earn 5 stars?

Thank you for your feedback! We’re glad to hear that CarGurus helped you find a vehicle that fit both your needs and your budget. Wishing you many happy miles in your new ride!

Thank you for your feedback and 5-star rating!

Thank you so much for your review! We’re thrilled to hear that CarGurus is helping you save time and find the right vehicles, especially across state lines. It’s great to know the app makes your search easier and more efficient. Happy car hunting!

Thank you so much for your 5-star rating and review!

We’re really sorry to hear about your frustrating experience. It sounds incredibly frustrating to see search results that don’t match what you’re looking for, and we completely understand your disappointment. Your feedback is important, and we’ll make sure it’s shared with our team as we continue working to improve search accuracy and the overall experience for our users.

We’re sorry to hear that you had such a frustrating experience. It’s never acceptable to feel disrespected or treated poorly, and we understand how upsetting that can be. CarGurus is an online marketplace, and dealerships independently set their own vehicle prices, down payment requirements, and financing criteria. We do not control those terms, nor do we participate in dealership-specific lending decisions. That said, we take feedback about dealer conduct seriously. If you’re able to share the dealership name, listing link, or any details about what occurred, we can review the matter to ensure the dealer is complying with our advertising policies. If you believe there has been discrimination or unfair lending practices, you may also consider contacting your state’s Attorney General’s Office, a local consumer protection agency, or the Better Business Bureau (BBB) for further assistance.

Thank you so much for your kind feedback! We’re glad to hear that your customer service request was helpful. Providing clear and supportive assistance is always our goal, and we truly appreciate you taking the time to share your experience.

We’re sorry to hear this was frustrating. We understand how important it is for dealerships to respect your preferred contact method, especially when you’ve asked to be contacted by text only. Dealer communication is handled by the dealership itself, but we do share this feedback to help improve the experience. If you’d like, please reach out to our support team with the listing details, and we can note your contact preference and look into it further.

Thank you so much for your 5-star rating and review!

Thank you for reaching out. We understand that speaking directly with a salesperson is often faster and more helpful than email communication. We recommend contacting the dealership by phone or visiting in person if possible, as CarGurus is an online marketplace and does not directly manage dealership sales staff. If you’d like, you can ask the dealership to schedule a call with the specific salesperson you wish to speak with.

Thank you for sharing your experience — we’re really sorry to hear that your alerts haven’t been matching your preferences. We understand how frustrating it can be to receive notifications for vehicles that are outside your desired price range or make and model. CarGurus alerts are intended to reflect the inventory dealers' list, but sometimes listings can vary in price or type from what’s selected in the filters. Could you please follow up with us here: https://www.cargurus.com/Cars/enterFeedback.action

We’re very sorry to hear about the experience you’ve had. It’s frustrating when promised trial periods aren’t honored, leads don’t convert, and your attempts to contact support go unanswered. We completely understand your disappointment. To help resolve this, we recommend contacting our Dealer Support team directly with your account information to ensure your request to close the account is processed and that any issues with leads or billing are properly reviewed. Providing details about the calls you’ve already made or any correspondence you’ve had will help us escalate your case more efficiently. We truly appreciate your patience and feedback, and we’re sorry this experience has been less than satisfactory.

Thank you for your 5-Star rating!

We’re sorry to hear about your experience and understand how concerning it can be to feel that your expectations weren’t respected, especially around professionalism and financing. CarGurus is not a party to dealership financing decisions, but we take feedback like this seriously and appreciate you sharing it, as it helps us monitor dealer practices and shopper experiences on our platform.

We’re sorry to hear about your experience and understand how frustrating it is when listing details don’t match what the dealer ultimately offers. Vehicle information and services shown on CarGurus are provided by the dealerships, and while we work to promote accuracy, we rely on dealers to keep their listings up to date. We appreciate your feedback, as it helps us identify areas where greater transparency and improvements are needed.