My order number is 41964
My order number is 41964, placed 09/09/2023 at 02:50PM. The order was processed on 09/12 I paid for expedited shipment. Canada - Expedited - 3 - 5 Business Days The product cost $47.99 Shipping Cost: $40.72 Grand Total: $88.71 UPS showed up with the package 9/20 that is 7 business days which is outside the 2-5 days noted above. And then demanded $39.22 in brokerage fees which included the 5% Canadian sales tax This was never disclosed when I ordered. If the order was shipped via USPS it would have taken the 9 calendar days it took to get to me and I would not have any brokerage fees. I have refused to pay UPS this ridicules fee so they are returning my order to you. I would have called you but I can't find a phone number to call. I expect to get my payment refunded or I will make a claim to Visa to deal with this matter.