Very poor repair service and…
Very poor repair service and communication. I sent my Ryobi 18V mower (OLM1833B) in for repair and it has been returned still not working properly. The mower has almost no power, struggles even on very short grass, and the blades nearly stop. Despite having a very small lawn (approx. 5m x 10m), it drained two 4Ah and one 5Ah fully charged batteries in under 20 minutes. When I contacted customer support, the only resolution offered was to send the mower back to the repair centre again and include my battery this time. The repair process so far has been slow and frustrating, with no updates unless I chased for information. I was also given no clear explanation of what was repaired or which parts were used. Overall, this has been an extremely disappointing experience. Long turnaround times, poor communication, and the mower returned in an unacceptable condition. This level of service and repair quality is not acceptable.