What a lousy experience!
The salesman came to tell me about the system and I decided to purchase it. He said he would be at the installation (he wasn't). The installer pulled his truck around to the back of my house and was just walking around without identifying himself (he never did). When I finally figured out what he was there to do, I told him to go ahead. He rarely communicated with me. He did ask me where I wanted the system to drain (which wasn't a need mentioned to me in the sales pitch) and he tried to explain what he needed to do. I guess he dug a french drain, but when the system drained the first time, it left a hole in my yard. I putting in the RO system, he unplugged my dishwasher unbeknownst to me. When I found out, I made a complaint when the company contacted me for a review. A man from the corporate office called me and assured me he would make it right. Then the installer called me and told me I just needed to get a splitter. I told him that he was the installer and that was part of what I hired his company to do. When he refused to do that, I said that I would talk to his superiors to get the problem resolved. They sent out a man who never identified himself (even though I introduced myself), who installed the splitter and then was very rude to me because I had talked to the corporate office (THEY called ME). Then he rushed out of my house, saying to call the salesman next time. During this whole process, nobody from the company bothered to instruct me on how to use/monitor the system so I don't even know if it's running properly. The manual is no help--it's difficult to understand because I don't know the industry jargon. Now I have low water pressure in my house that I suspect is because of the installation of this water softener system. I have a plumber coming out to diagnose the problem. I have no faith in Leaf Home Water Solutions to provide me with any decent customer service.