Equipment may not work as promised
In August 2024, I took advantage of a Labor Day sale on fitness equipment. I purchased a ProForm Pro9000 model, and was assured by a sales rep that an update was coming where I could stream Amazon, Netflix and Spotify on the console was coming soon. The treadmill arrived and everything was fine, but I was assured this thing would eventually be able to stream on a handful of platforms, which was a critical factor in choosing this model over others. One month, then two, then three, then FOUR months later, the update rolls out. Mind you, technical support reps told me multiple times during this span that my console was "targeted for the update" and it should run it. Once I FINALLY got the update, somehow my now four month old machine was unable to run the apps. I had a notice stating, "Please note that this generation of fitness equipment does not support streaming services." Seriously? It's a four month old machine that I was assured could run it. So I contacted customer support, since I also purchased the extended warranty for parts and labor. As far as I'm concerned, this machine is not fully functioning as promised. I was assured repeatedly, "we are looking into it." Now after an entire month of back and forth, I still have a machine that can't run the very simple function I was promised it would run. Oh, and the updated app? Yeah, it crashes endlessly. I can't finish a workout when it's active so I had to revert to the older version of the app just to finish a 20 minute walk/jog program. I'll be more than happy to upgrade this review if they would just provide what I was promised by their rep when I bought the machine. Simple as that.