No response Customer Service
I placed an order and was advised that the item would dispatched in and around 15/01/26 fine. In the meantime I changed my mind and reached out to find out whether the order could be cancelled, no response. Today I have reached out again in order to establish what my options are for example should I not accept the delivery so the item can be returned to Songmont as I am going to be expected to pay something at customs for an item I no longer require. Surprised by the amount of review praising customer service responsiveness as I haven’t experienced this at all