What goes wrong every time
What goes wrong every time? I order things, even tho I have prescriptions, you don't send it, it takes too long. You ask illegal questions when I get on the phone. I HATE calling you every month. I am disgusted with the fact that you won't staff up. That your technology is NOT updated, even tho you began updating it over a year ago. There's no flexibility to change an order online without talking to a person...shall I go on? Yes, many of your associates have NO idea what it is like to depend upon a company for LIFE supplies, so their empathy levels stink. And That undesirable behavior is ALWAYS mirrored by the upper management, as emotions and attitudes roll down to the ranks. If you are going to ask us how you are doing, then DO SOMETHING about it and stop wasting our time answering questions that you have no intention of doing anything about. NOT HAPPY with YOU at all. Obviously.