Ordered a product I needed immediately…
Ordered a product I needed immediately for a hospice patient. Called immediately after ordering to cancel once I figured out it wasn’t going to arrive quick enough. Helen the one and only customer service representative was rude and strung me along telling me I couldn’t ask for a refund until I received the product. Now telling me it’s to costly for me to return for a refund. It’s definitely her way of trying to keep my money.i did reach out to my financial institution and they are going to help me with a provisional credit, while trying to sort out the company’s satisfaction guarantee