I’ve been a loyal Grab user for the…
I’ve been a loyal Grab user for the past seven years since I moved to the Philippines. But today’s experience was truly disappointing. My assigned driver kept texting and delaying for more than 30 minutes, never moved from his spot, and gave no proper update. After all that waiting, he suddenly canceled the trip. Now I’m late for an important birthday party, and I had to book another ride and wait another 20 minutes — standing on the street, completely inconvenienced. Honestly, I don’t even mind waiting if the driver is really on the way. But what’s frustrating is when they pretend to come, waste your time, and cancel at the last minute with no accountability. Grab used to be reliable, but now it feels like the service keeps going down. Drivers cancel anytime they want, and there’s no proper system or action from Grab to protect passengers. At this point, even regular taxis sometimes feel like a better option. Grab, please do better. Loyal customers deserve respect and reliability.