Update: Company Helped Fix My Situation
This has been a terrible purchasing experience. The battery doesn’t work and the company doesn’t respond because they are on a week long vacation. There is no US based support so I’m stuck with a $1500 paper weight. Praying I get some sort of resolution before Halloween so I can use my golf cart with my kids. The company reached out and has made it right. They were able to get the battery working remotely and offered me a discount for my troubles. Very happy with the results now.