We stayed in Villa Coyaba #402 it was dirty
We stayed in Villa Coyaba #402. It was our 3rd year staying here, and we were totally disappointed this year the condo was dirty and we had multiple problems. Maintenance did come & fix some of the items but if you’re going to raise the price, you need to at least maintain what’s in the condo. We still have no ice maker, they came to fix it Monday and it still is not working. We have had to go get ice every day. This is a huge inconvenience. We had no TV in living room until they fixed it on Monday. They also had to fix whatever was loose and making a loud vibrating noise in our laundry room, which rattled in one of the bedrooms. The dryer doesn’t dry. We arrived and still only have about 5 washcloths for 6 people. We shouldn’t have to use a hand towel to shower. There were hostess wrappers on the floor in my room when we arrived. The pillow cases in one room are dirty and the decorative pillows unacceptable with stains on one of the beds. The drains in the jack n jill bathroom were clogged when we arrived, they fixed that Monday. The shower curtain in one bath is visibly dirty with blood or chocolate when we arrived. A kitchen drawer is broken and obviously has been propped up for some time. Doorstop has clearly been propped up. There is a lightbulb out in one bath (maintenance had so much to do here Monday we forgot to tell them) We fixed the broken clock in the living room. It took me reaching out on Facebook to get a response, and customer service has not been good. They did offer $200 back. Totally not worth the money, felt like we were accommodating problems on our vacation. We normally book with Kimberly who to this day has not responded to any emails. Candace was the person who responded once we were back. It really fell short of the experiences we had here in years previous. Something has certainly changed here and it’s not in the best interest of the customers. 10/27/23-see 360 Blue response below, they don’t even know where I stayed in my review. This is what their customer service has been like the entire time.