Shame on Nautilus-Bowlex for using these clowns
Yet another horrible review for this awful company. It has been seven weeks since I first contacted Bowflex's warranty provider Warrantech (who a Bowflex rep told me is responsible for choosing to contract only with Go Configure) for a repair for my Bowflex C6 spin bike. Without getting into all the details, it took Go Configure 3 weeks to schedule an appointment for my repair -- which was not available for another 2 weeks. The morning of the repair appointment (now Week 5), Go Configure called and said the tech was canceling and could not give me a new date. Over the past 2 weeks, on multiple calls to Go Configure, they have told me they have spoken and left messages with the tech who is "very good" and wants to get the appointment scheduled right away. No such luck and I'm still waiting. I should note that throughout this process I have spoken to Bowflex, Warrantech and Go Configure multiple times. Most of the phone reps have been polite and understanding, but I keep getting promises and "escalations" -- and nothing gets done. Plus Go Configure also has an annoying process of contacting me multiple times via email, text and phone to verify my contact info and availability on specific dates, only to never schedule appointments on the dates I have confirmed with them. Why do Nautilus/Bowflex and all the other companies listed in these reviews (Sam's Club, Peloton, etc.) continue to work with these clowns at Go Configure?