Updated review
25/01/2026 - UPDATE I am happy to update my earlier review. The customer service team as per my below really lets this product down. When the product works it is excellent, but when it doesnt for weeks and it is impossible to contact customer services you are left with a product with an issue you cant resolve which is very expensive. That said, they have now been in contact and they have updated me and as of today the issue is resolved. It does concern me how long they were uncontactable in any way, then I leave reviews on various platforms and I hear within a few days. Excellent product, customer service needs ALOT of work. PLEASE READ!!! (FROM A GENUINE PROFESSIONAL WHO COMMUTES ON BIKE DAILY) I want to help you before you fall into the position I have. I never leave reviews but felt compelled to with this one. I have spent hundreds of pounds with this company after I suffered a seizure in 2025 which left me without a car or licence. So I got a bike and purchased the ebike ultra helmet, 4 fireflys, the 4 way firefly charger, rear mount and remote. Within a week of getting fireflys a mandatory firmware update stopped me being able to access any of the devices on the app. When it fails in the app, it gives you a resource but this is for the helmet only, NOT the lights. Without being able to complete the mandatory firmware update, it leaves you locked out of the devices in the app. So you cant change position of the lights, light sequences. Any of it. You are left with a light that turns on and off. Thats it without the app. I have emailed support 3 times as well as sending instagram and facebook messages. You get absolutely no reply.Now I find myself 200-300 pounds down and it is literally impossible to get hold of customer service no matter how you think to try and get hold of them. Hate to say it folks. A company we have all seen before. Throw a ton of money at a load of marketing with a product that doesnt actually work properly. They make the cash and the product doesnt work as advertised as well as having a non existent customer service team. We've all seen plenty of these companies before - Dont get caught out by them and end up hundreds of pounds down the drain.