Some jars smell differently
I ordered the Blavana Face pomade in Jan 2026 and loved it. I ordered three more jars in february. However one of the jars, fortunately the first one that I opened, had a funny smell to it unlike my January jar. I wrote an email to the company on Mar 11 complaining about the scent, well within my 30-day guarantee. They simply said that it was the ingredients and sometimes they will smell differently or some such nonsense. I opened the other 2 Jars and they smelled just fine. So I went through the two other jars and tonight I again opened the third one (that had a funny smell) hoping for the best. I put it on my neck and after about 2 minutes, I had to wash it off because I couldn't get beyond the funny smell. I again complained to the company. Guess what? They won't do anything for me because now I am not within that 30-day guarantee. Yet when I complained on March 11th, I was well within my 30 day guaranteed but they chose not to offer a replacement. I guess I should have insisted, but they made it sound like the odor was normal and not a bad batch. This is no way to run a business if all they do is make excuses for odd odors that I am certainly not happy with, within a 30 day window. By the way they offered me a whopping 15% off when blavanna is back in stock.