Four Months of Excuses After Discovering a Large Hidden Hole
I purchased a two-piece sectional from Valyou Furniture for $1,800. Within 30 days of delivery, I discovered a large hole inside the crevice between the seat and backrest of one section — large enough to fit my entire hand inside. It wasn’t visible, but it was clearly felt when reaching inside. I contacted Valyou immediately. Rather than assisting me directly, they referred me to their third-party warranty company, Propair Warranty. After four months of back-and-forth, I was told that the hole was “part of the design” — an explanation that made no sense, especially since the same hole doesn’t exist on the other side of the sectional. The warranty company also incorrectly claimed the hole was at a fabric joining point, which is simply not true. Instead of offering a real solution, Valyou provided me with a complimentary extended warranty — which does nothing to address the existing problem. If anything goes wrong with your order, expect to be sent in circles between Valyou and their warranty company, with little hope of real resolution. I cannot recommend this company after my experience.