We love a repeat customer! So happy you knew exactly what you wanted and that everything—from delivery to the final setup—lived up to expectations. Thanks for coming back to Valyou and for the amazing review!
We've been trying to locate an order under your name, but we have been unsuccessful. If your purchase was made from the Valyou Mainland website, please send us an email at [email protected]
We've been trying to locate an order under your name, but we have been unsuccessful. For Valyou Hawaii, please contact them directly; our company has a separate policy and process from theirs.
We’re sorry to hear that you’re unhappy with the item after having it for several years. While we understand your frustration, please note that many factors can affect furniture over time while it’s in a customer’s possession.
Our team has already informed you of the warranty period and advised that you may still submit a claim for review in case the warranty team can make an exception. As of today, we haven’t received a warranty claim from you.
Please let us know if you’d like assistance submitting the claim.
We really appreciate that — welcome back! It means a lot to hear that the quality is still hitting the mark, and we’re proud to keep raising the bar under new ownership. Thanks for the continued trust and support!
So glad you reached out and that our team could help! Happy to hear everything shipped quickly, was easy to assemble, and has been solid and noise-free. Thanks for sharing your experience — enjoy your Charm 2.0 setup!
Love hearing that! So glad our team could help get that order through and make it a smooth experience. Happy to hear everything arrived in great shape and that you’re loving the bed frame. Thanks for the recommendation!
Love this! So glad our team could help you find the couch you’d been searching for — and even happier it turned out to be more comfortable than expected. Thanks for shouting out the communication and smooth delivery. Enjoy your new sectional!