Grayson Living

We hope your new piece is a great addition to your home and that you enjoy it for years to come. We appreciate you sharing your experience and thank you for choosing Grayson Living.

We appreciate you sharing your experience with our design associate Ed, and thank you for choosing Grayson Living. Happy to help with any other complex orders you may have!

We appreciate the opportunity to clarify the details of your order. The item you selected is custom-made-to-order, which requires a dedicated manufacturing lead time. Under our standard terms, made-to-order items are non-cancellable once production has commenced with the manufacturer. However, upon receiving your request, our team immediately reached out to the vendor and confirmed that production had not yet started. As a result, we were able to cancel your order and process a full refund to your original payment method.

Our goal is to offer a carefully curated selection of unique furnishings, paired with attentive service every step of the way. It's rewarding to know it made a positive impression. Thank you for choosing Grayson Living.

We always want to make sure your package arrives at the right doorstep, so confirming your shipping address was an important step. We're happy the special offer worked out for your budget. Thank you for choosing Grayson Living, and we hope you enjoy your purchase!

We are responding to address the inaccuracies in your review regarding your order timeline and business operations. Our standard lead time for in-stock items is 1 to 2 weeks prior to shipment, followed by standard transit time. This timeframe is explicitly stated on our product pages, on the cart page during checkout, and on your order confirmation email. We do not offer or advertise 2-day shipping. Your order was placed on July 7th with an estimated ship date of July 23rd, but our fulfillment team dispatched it early on July 17th. Because freight shipments require a scheduled delivery window, our carrier (Maersk / Pilot Freight Services) attempted to contact you at the Miami delivery address on July 27th and July 28th to arrange an appointment, leaving a voicemail as well. Regarding order cancellations once an item is in transit, the 35% restocking fee and associated shipping charges cover the non-recoverable freight and processing costs incurred. We remain fully committed to ensuring you receive your items smoothly, and our team is ready to help coordinate directly with the carrier to confirm a convenient delivery window for you.

We sincerely apologize for the delay and understand your frustration. To clear up any confusion, your shipment has been with American West the entire time; however, an unexpected routing issue while in transit caused the delay. Your delivery is currently scheduled for July 23, and our team is closely monitoring the shipment to help ensure it is delivered as scheduled. We appreciate your patience.

Providing personalized guidance and helping customers choose the right piece is an important part of what we do. We'll be sure to pass your kind words along to Ed. Thank you for choosing Grayson Living, and we look forward to assisting you again.

We appreciate your feedback about the quality of our furniture. Your comments have been shared with our team as we continue working to improve our response times. We appreciate your support and hope to serve you again.

Steven is one of our experienced design consultants, and we're proud to have him on our team. We'll be sure to share your kind feedback with him. We appreciate your support and look forward to assisting you again.

We always want our customers to have the best experience possible, so reading your review truly made our day. Thank you for the wonderful feedback.

We're sorry to hear about your experience. We were unable to locate your order based on the information provided. Please reply with your order number, and our Customer Service team will reach out to you to review your concerns and provide an update. We’d also like to clarify our 35% restocking fee. Far from being a source of profit, this fee simply covers the real operational costs of a return. Returned items must be unpacked, thoroughly inspected, and repackaged, and can only be resold as 'open box' at a significant markdown. The fee helps offset these overhead costs and forced discounts so we can keep our initial retail prices as fair as possible. Our full return policy is clearly outlined on our product pages and during checkout before purchase.

Thank you for sharing such a thoughtful review! We're so pleased that Ed was able to help you find the perfect nightstands at the right time. His dedication to providing attentive service is something we truly value, and we'll be sure to share your kind words with him. We hope you love your new nightstands and that they make a beautiful addition to your home for years to come. Thank you for choosing Grayson Living!

We appreciate your support and look forward to serving you again.

Steven's is one of our most knowledgeable design associates, and we're so pleased he could provide thoughtful recommendations. We'll be sure to share your kind words with him. Thank you for choosing Grayson Living.

We're glad your order shipped much earlier than the estimated ship date and was successfully delivered to you yesterday. Thank you for your patience, and we hope you enjoy your new purchase.

Thank you for your feedback! We're glad you found what you needed. We appreciate your support and look forward to serving you again.

We're happy we could help find a price that worked for youWe appreciate your trust in us and look forward to delivering your order soon!