Rove Concepts

We're very sorry to hear about this experience, and are keen to review the details further. Unfortunately we've been unable to locate your order, so would welcome you to provide the order reference number at your convenience.

We're truly sorry for the inconvenience caused by the missing hardware. We are pleased to see, though, that your claims agent has connected with you directly and has been happy to assist you. While we absolutely are able to send the hardware, as there are two different versions, we just want to ensure you're sent the correct hardware set to avoid any further disappointment down the line. Thank you for taking the time to confirm the details.

Thanks for reaching out. We don't see any tax exemption documents on file for you right now, but have passed your inquiry on to our Concierge team, who will review your concerns and connect with you. We recommend reaching out to our Concierge team directly for the quickest assistance moving forward- www.roveconcepts.com/help

We're sorry to hear that the furniture wasn't the right fit for you this time. We do see that you've already connected with our team directly regarding your return, and we've confirmed that the original packaging is not required to proceed. If you have any additional questions or concerns, please don't hesitate to reply to your Concierge, who will be happy to assist further.

We're sorry to hear that the Mila Mirror was damaged upon delivery. Our records indicate that delivery was completed in March; however, we unfortunately were not made aware of any issues at that time. For future reference, please rest assured that as long as all items are inspected within three days of delivery, and any damages or defects are reported to us within that timeframe, we are able to provide a resolution.

Thank you for taking the time to share your feedback. We appreciate you bringing these concerns to our attention, and we agree that transparency throughout the delivery process is important. Your feedback will be reviewed internally as we continue working to improve the experience. In the meantime, we can see that you've already connected with a member of our leadership team, who is currently reviewing your concerns and will be happy to discuss everything with you directly.

We're sorry that we've let you down here and will be reviewing where the error occurred to help ensure this doesn't happen again. In the meantime, we're pleased to see that you've already connected with our leadership team, and that a replacement is on the way. If you have any further questions or concerns, please don't hesitate to reach out—we're here to help.

We're truly sorry for the delayed arrival of your pre-ordered items. While delays can occasionally occur, and we endeavor to minimize them by building buffers into our lead times, we believe it's equally important that they're communicated clearly and handled appropriately. We've reviewed the correspondence with our team and can see that sincere apologies were made, along with attempts to find a suitable resolution. We understand that your preference is to wait for the original items to arrive, and once they have been delivered, we'll be able to review the overall delay and consider appropriate compensation. We appreciate your patience.