Bought outdoor furniture for the summer…
Bought outdoor furniture for the summer with arrival July 1st. After 2 months of waiting I was informed early July that the furniture would not be available until end of the summer, missing the entire summer. There was no apology or token of appreciation for the inconvenience caused. They did say I could cancel the order but I’ve already waited 2 months and wasted all that time on this company, when I could have received outdoor furniture from another company that has reliable delivery times advertised. I typically buy via RH or other high end furniture companies and I would strongly advise not to go with these type of hype internet firms where operationally and customer service wise everything is lacking. PS- adding response to “customer service” response. A typical, lots of nice words used, no value add marketing response. My “resolution” offered was to pick another product but it happens that I need exactly this product which is why I purchased it in the first place. If I need fish then it doesn’t help me that you also have beef. So it really isn’t a solution, just as much as cancelling the order since I’ve already waited 1.5 months for the order and have lost valuable time. Fact remains that you have advertised and sold the product to arrive beginning of summer, but then in the middle of summer informed me it will be delivered after the summer, leaving me without outdoor furniture the entire summer when I could have ordered elsewhere with more reliable delivery promises. This is not the first time that happened, so I am expressing my honest review of the service which is that your company over promises, and under delivers from the experience I have had. And all I’m getting in return are these online marketing no-value-add responses from you which won’t change the fact that I will sit on my grass instead of furniture all summer out in the Hamptons. Don’t recommend this company. Online businesses are often operationally and customer service wise lacking, so be aware.