Rove Concepts

Ivanna was wonderful

Ivanna was wonderful Gave good advise and suggestion

My experience was very disappointing

My experience was very disappointing. My order initially failed to process, but customer support assured me it had gone through and even provided an invoice. Later, after I followed up because there were no order updates, I was told the order had not actually been processed and would only be processed then. Response times through the chat were also very slow. Lastly, it makes no sense that only one store credit voucher can be used per order. Customers should be able to apply all of their available credits in a single purchase. Overall, the ordering experience was frustrating and needs improvement.

Buyer Beware: Rove Concepts Service is Non-Existent

This was my third order from Rove. I was skeptical at first, given numerous online complaints around poor post-sale customer service. However, the first two orders went fine. The third order, however, has been a nightmare. Rove's customer service has been horrendous. One of three chairs ordered arrived in an open box not belonging to the chair model purchased; the hardware was missing; white glove deliver simply took a picture and left it at my place. Rove has been unable to replace the hardware, and has failed to send a replacement. Their communications have been awful. Buyer beware...don't buy from Rove unless you can go pick up the assembled furniture yourself in a local store. Their delivery and assembly folks are simply grossly undependable. And their customer service could use advise from a better entity...Aeroflot perhaps.

Arya Outdoor

Beautiful sofa, high qualify and great sales and delivery service!

Smooth order, rocky return

The ordering process was smooth, but buggy. We had one item in our shopping cart for a long time, but by the time it was ordered it had changed somehow and we ended up with the wrong color. The return process is inflexible and there are not-well-disclosed fees along the way that the service agents have no control over. I get that it costs effort to review and restock returns, but the return process is not mature and it shows. Three agents later and I am still unsure if my return was processed properly, so I am technically sitting on two full orders (as I have already ordered the replacement furniture). The furniture is nice, and buying is easy enough. But caveat emptor - returns are not easy. It's a far cry from Amazon, that's for sure.

Great customer service and warranty

Great customer service and warranty I reached out about a dining chair I purchased a few years ago that developed a problem. The agent was very helpful and the issue was resolved. It was lovely to work with a company that stands by their products and values their customers!

Hi Rove Concepts Team,

Hi Rove Concepts Team, I am writing regarding my recent order, reference number 3635984. I experienced a couple of issues during the checkout process. First, even after I entered the correct billing address, the system still reflected the incorrect address. Second, I was charged tax on the invoice, but I should not be receiving tax charges. Could you please look into these issues and correct the billing address and tax charges for my order? Thanks, Summer Wedermyer

Beautiful furniture, tho comfort is less than desired. Difficult returns.

Bought two Pallas Lounge chairs. Beautiful design, short seat makes it not very comfortable, but great to look at. Bought the Womb Armchair and Ottoman. Also stunning design. Remarkably uncomfortable. Returns require original packaging.

Sorry, you want me to carry what on my own?

When you buy from a place like Rove, you are also buying the purchase and delivery experience that comes with a premium product. Except, no white glove delivery in our area(Not Kelowna, really?) so was left to scramble to arrange for the heavy concrete table to be brought into the home on my own. Like take my money already and deliver the table into my home like a normal business.

Rove was kind enough to extend my…

Rove was kind enough to extend my previous voucher, as I was just past the expiry date. Candy and Stephanie from the sales team were incredibly helpful and made the process so easy. I really appreciate their excellent customer service!

Really amazing experience with the cloud luxury couch

Really amazing experience with the products from Rove Concepts. Only thing that I would say may have held back full rating was a longer wait time than expected, but for the quality and overall saves experience it was well worth it!! I would definitely recommend to anyone else looking to order furniture.

Delivery experience disappointing..again.

Purchased a mirror and when delivered the box had obviously been sitting under another item. It was dirty and crushed to the extent I thought the mirror may be damaged inside. It’s a beautiful mirror and in okay condition albeit for a small break on the left side. This is the 2nd time we’ve purchased from Rove and honestly each time delivery service has been disappointing. A company that outsources their delivery is still responsible for their clients delivery experience. To be fair, the last time I had a delivery issue, I did receive a credit for the delivery fee which could be applied to future deliveries. Unfortunately, I don’t see anymore deliveries from this company in our future.

Website made my purchase easy.

This website was very easy to make a purchase. I actually was buying the same tulip table 67" oval so I knew exactly what I wanted. The first table was perfect and I expect the same again.

Be careful about promises for delivery

We ordered a set of dinning chairs few months ago. Salesman said takes up to 12 weeks and gave us estimate of arrival in period of first week of July. We contacted Rove Concepts in the middle of July stating that we don’t care if it is taking more time but we going on Vacation. We were told don’t worry they will contact you when our order is arrived to Vancouver warehouse and then we can arrange delivery dates. But they delivered our ordered without any arrangement and even those automatic emails were not clear. Basically, their delivery system is out of control of customers. You buy an item and the item will show up at your door some time in future surprisingly. It is just ridiculous.

Lounge chairs

Order arrived quickly , received several notices to schedule and for arrival time & received amazing furniture ! Love to shop with Rove Concepts - very happy !

very upset with the company so far

very upset with the company so far, purchased a large bed and they sent a wrong one. poor customer service, not yet update on re delivery, still sleeping in the floor thats to Rove Concepts... leo

Bought outdoor furniture for the summer…

Bought outdoor furniture for the summer with arrival July 1st. After 2 months of waiting I was informed early July that the furniture would not be available until end of the summer, missing the entire summer. There was no apology or token of appreciation for the inconvenience caused. They did say I could cancel the order but I’ve already waited 2 months and wasted all that time on this company, when I could have received outdoor furniture from another company that has reliable delivery times advertised. I typically buy via RH or other high end furniture companies and I would strongly advise not to go with these type of hype internet firms where operationally and customer service wise everything is lacking. PS- adding response to “customer service” response. A typical, lots of nice words used, no value add marketing response. My “resolution” offered was to pick another product but it happens that I need exactly this product which is why I purchased it in the first place. If I need fish then it doesn’t help me that you also have beef. So it really isn’t a solution, just as much as cancelling the order since I’ve already waited 1.5 months for the order and have lost valuable time. Fact remains that you have advertised and sold the product to arrive beginning of summer, but then in the middle of summer informed me it will be delivered after the summer, leaving me without outdoor furniture the entire summer when I could have ordered elsewhere with more reliable delivery promises. This is not the first time that happened, so I am expressing my honest review of the service which is that your company over promises, and under delivers from the experience I have had. And all I’m getting in return are these online marketing no-value-add responses from you which won’t change the fact that I will sit on my grass instead of furniture all summer out in the Hamptons. Don’t recommend this company. Online businesses are often operationally and customer service wise lacking, so be aware.

delivery was easy

10/10

10/10: site navigation, price range, discount, and chat support.

This was my first purchase from Rove…

This was my first purchase from Rove Concepts and I was very happy. Great quality with their product, packaging and delivery.