Rove Concepts (www.roveconcepts.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I liked the pricing; however, the fabric quality is questionable at best. The site advertises that the fabric is waterproof, yet yesterday, during a downpour, while under a covered porch, the material absorbed water and became wet. Also, the fabric is not made by Sunbrella; it is Sunbrella-like. And lastly, these products are shipped from overseas, and all eight cushions were delivered in a shrink-wrapped plastic bag. Buyers, pay close attention to this site before moving forward with any purchases. Oh, don't pay attention to the delivery date quoted on the order, my order came one month early.
Reply from Rove Concepts2026-07-09
Thank you for sharing your feedback. You are correct that our outdoor fabric is not Sunbrella brand, but it is a similar outdoor performance fabric. Like Sunbrella, it is not waterproof, and we do not advertise it as such. Rather, our outdoor fabric is designed to be breathable, water-resistant, and fast-drying, and our outdoor cushions feature fast-dry foam to help them recover more quickly after exposure to moisture. That said, we do recommend using furniture covers or bringing cushions indoors when not in use, particularly during periods of rainfall, to help extend the lifespan of your outdoor furniture. We don't have the details of your specific order to review the delivery date, but if you'd like us to review your concerns further, please don't hesitate to contact us directly at www.roveconcepts.com/help. We'd be happy to take a closer look.
Delano from Rove helped me with everything I needed ! Absolutely a fantastic experience !
Thank you so much Delano, for always responding so quickly and for helping me with everything, colors, choices, invoices, etc etc :))
I purchased outdoor furniture and paid $700 for the warranty. Went back and forth with them through tons of emails for them to say nothing was covered under warranty only legs on furniture. FYI-don't BUY the WARRANTY, it's a ripoff and if you have it...good luck!
Reply from Rove Concepts2026-07-06
We're sorry to hear that the third-party warranty purchased via Rove Concepts has not been of use. On review, we do see that the full sectional was covered under warranty, but that it expired in June 2026, having been active since June 2021. During the active period, the warranty covered accidental incidents, but unfortunately did not cover general wear and tear over time. While, as a separate party, we are sadly unable to provide more detailed information of the plan that was purchased, we are pleased to see that the Mulberry customer service team has made themselves available to assist you with any additional questions or concerns.
Shipping is expensive. Didn’t receive a call when item was in the warehouse sitting. No update on shipping tracking either. Had to make multiple calls to receive my order and did not receive my shipping money back. Disappointed in the customer experience. Product purchased was difficult to put together. Some metal frames didn’t line up and not all screws would counter sink. For such high end products I expected more. Thankfully the final look once put together is very nice and comfortable.
*edit following response from Rove: Yes, I was able to get the product together with my own tools but it was not easy. Thankfully I bought 4 and was able to switch parts to make them fit as some were too short and others too long to line up with the screws. They do not go together as well as I would hope for the price. I am unable to attach a picture of the issue I am referring to but can provide to rove if you wish to reach out.
Reply from Rove Concepts2026-07-06
We appreciate you bringing this to our attention. We were disappointed to hear about this lapse in communication from the carrier regarding the delivery date. We have been in touch with them to reset expectations moving forward. While the shipping fee typically remains non-refundable once the service has been completed in full, we are pleased to see that our leadership team was happy to connect with you directly regarding compensation. Our team also confirmed with you that the pieces had been fully inspected and that no claimable issues with the product were present, but we welcome you to connect with us directly about any product issues, so that we are better able to address any concerns
The furniture itself is excellent; Customer service was disappointing…
The furniture itself is excellent quality, which makes this experience even more disappointing. I needed two small plastic replacement pieces that hadn't failed due to normal wear and tear, yet I was initially charged for both the parts and shipping. To make matters worse, it took nearly a month for what should have been a simple replacement request to be processed.
While I'm very happy with the quality of the furniture, the customer service and after-sales support fell short of expectations. What should have been a straightforward request became a frustrating, unnecessarily lengthy, and expensive process.
In the end, the company waived the cost of one $8 replacement piece as a goodwill gesture(after I pushed), but I still had to pay for the second $8 piece, along with $29 plus tax for shipping, despite the company and I both being located in Canada. For two tiny plastic components, the cost and effort required to obtain them felt disproportionate and left me disappointed with the overall ownership experience.
Reply from Rove Concepts2026-07-02
We are sorry to hear that, since receiving your delivery back in 2022, you have needed to order replacement hardware pieces. However, we're pleased that our team were able to assist and provide one of the pieces free of charge.
Kindly note that these replacement parts are not stocked in our North American fulfillment warehouse and are instead shipped directly from the overseas production facility. As such, the shipping charge reflects the actual cost of transporting the parts to you, and we are not applying any mark-up.
While we were ultimately able to source these parts and offer a discount on the pricing, we understand that your expectations were not met on this occasion, and so we will certainly take your feedback on board.
The Iris chairs purchase was excellent. They go really well with the Solana dining table. The delivery was seamless, and the chairs were easy to put together.
I sent an email that I was having trouble with my order and I heard back within minutes! Monu was incredibly helpful. They organized our order and simply sent me a pay link. This was so helpful. Thank you so much!!!
This was our 2nd order in the past few weeks from Rove and we’ve loved the process!
Just wow on how bad they are. Order 4 chairs. They we're delivered an hour late from a 3-hour window - by a driver who was rude and just left before I could even look at the product. The items did not look like the photos. I only opened one of the boxes and left the rest closed. When I asked for a return they insisted that I open all the boxes and take photos of the items. Then the boxes sat idle for 2 weeks while I waited for the shipping company to come back. More pick-up delays, issues and rescheduling. Now Rove has lost the items and are asking me which shipping company picked up the items. Over two months now and I still don't have a refund. Horrible. In addition, they offer the membership program for $200. It's worthless. There is no concierge help. Just a rip off. I would highly recommend skipping this company.
Reply from Rove Concepts2026-06-25
We thank you for taking the time to provide your feedback, and apologize that you haven't had a more positive experience. Our records indicate that a return was requested by yourself on May 18th, submitted by Rove to the return carrier on May 23rd, and completed by the carrier 2 weeks later, on June 6th. While this 2 week turn-around is typically considered normal for a facilitated return, we do regret the lapse in communication which resulted in your refund being delayed. Rest assured, we will be reviewing internally why the return carrier did not notify us of the completion of the return on June 6th, to ensure this doesn't happen again. In the meantime, please know that the items are not considered lost, and your refund has been applied. We do appreciate your patience, and any additional questions or concerns are very welcome.
Stunning chairs, customer service needs an upgrade
I am super happy with the chairs as they are beautiful and appear to be well-made. We had one and That came damaged and I had to go through customer service for this which has not been very convenient whatsoever. It was a two week process that involved escalation to management and it could’ve been handled much better and more efficiently. They did the right thing in the end, I unfortunately just wasted a bunch of time. To deal with less than seamless/stellar customer service when you are paying a membership fee is unacceptable. They said they will reimburse the fee on their part, but I do hope they improve that in the future.
Reply from Rove Concepts2026-06-25
We appreciate your feedback, and thank you for taking the time to provide it. While we are pleased to hear that your concern was ultimately resolved, we understand that the resolution process was not as smooth as it should have been. We sincerely apologize for that and will be reviewing the matter with management to help prevent similar issues going forward. If there is anything else we can assist you with in the meantime, please do not hesitate to reach out.
Ladan did an exceptional job helping me through my purchase. Ladan made the furniture purchasing process easy and stress-free, taking the time to understand my needs and ensure I found the right pieces. Overall, it was an amazing experience, and I truly appreciate Ladan's support and professionalism."
