Rove Concepts (www.roveconcepts.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I will never buy my furniture from any other company...
I will never buy my furniture from any other company. My multiple experiences with Rove Concepts this past year have been so pleasant from the purchasing to the delivery that no one could ever come close to their level of customer service. The membership program offers exceptional discounts and on top of that they give vouchers for future purchases when you place an order. The bigger the order, the larger the voucher. I have been able to outfit both my pool area (three chaise loungers; two armchairs; two ottomans and two coffee tables) and my fire pit location (sofa; two armchairs and two ottomans) all with covers (which I love that they offer because practically no one does). I cannot say enough good things about this company, and I will be recommending them to all my friends and family members.
Poor Resolution for Defective Premium Dining Table
Extremely disappointed with our experience purchasing the Arco Extendable Dining Table from Rove Concepts.
Our original table had issues, so we requested a store credit as we no longer had confidence in the product. Instead, we were only offered a replacement. After assembling the replacement, we found it was in worse condition, with cracks running through the main structural support legs affecting key load-bearing points across the base of the table.
These were not cosmetic issues but serious defects in the primary supports that affect stability and safety. Given the price point and brand positioning, this level of quality control is unacceptable.
Despite receiving a defective replacement after already requesting a credit, no meaningful resolution was offered.
Overall, we are extremely disappointed with both the product and the customer experience. I would not recommend this table or Rove Concepts based on our experience.
Response to rove:
This is simply not accurate.
The reason 8 months passed before the replacement was assembled is because our original table was acknowledged by Rove Concepts as defective and had to be disposed of. The replacement remained unopened in its original packaging until we were ready to assemble it.
When we finally opened the box and assembled the table, we immediately discovered cracks in both legs at critical structural load-bearing points, before the table had ever been used. We provided photographs clearly showing structural defects present upon assembly.
Importantly, both legs showed damage in the exact same location. That pattern is not consistent with wear or usage over time and strongly indicates a manufacturing defect rather than damage from use.
Suggesting the issue resulted from “extended use” is misleading when the replacement table had never been used and was still in its original packaging prior to assembly. Despite photographic evidence and the documented history of our original defective table, Rove Concepts continues to deny responsibility for what appears to be a clear manufacturing issue.
Reply from Rove Concepts2026-06-22
We appreciate your feedback and will be taking it on board.
Upon review, we can see that you initially reported concerns with the table approximately 17 months after delivery. As the product had been in use for an extended period of time, we were not able to offer a refund. Instead, a replacement was provided in accordance with our warranty policy.
Approximately eight months after receiving the replacement, you contacted us again regarding concerns with the table. We appreciate your understanding of the limitations we face when issues are reported after products have been in use for such lengthy periods. As significant time has passed since delivery, it becomes increasingly difficult for us to accurately determine the cause of any damage or concerns reported.
Thank you again for sharing your experience and for giving us the opportunity to review your concerns.
I am reading all these terrible reviews after the fact.
After weeks of delays I was given no option but the day I was told the delivery was coming. Of course as many of you have read this caused me to miss a day of work. When the single delivery guy arrived haphazardly pushing and rolling around the boxes, the order was missing the Flag chair. I contacted customer service immediately (which is not even in Canada) asking where the missing item was. I also contacted them for a return of the items that did arrive as I was not happy with them. I am still waiting for answers and it has been over a week. No chair, no compensation as promised, total runaround and items here boxed up still waiting to be returned. Seeing all these reviews I’m curious if we as a group should take further action as Rove Concepts clearly has unethical and unprofessional business practices. And why the heck is there no one to contact in Canada directly. Equally concerning!!! Order number 3036696. Over 10 emails and 5 calls and nothing has been done!!!!
Reply from Rove Concepts2026-06-22
We appreciate you bringing these concerns to our attention and agree that the experience you described does not reflect the level of service we strive to provide. Your communication history and experience have been escalated for review by our leadership team, who have now taken ownership of your case and will be overseeing your orders moving forward. We are committed to ensuring that your outstanding concerns are addressed and that a resolution is reached to your satisfaction.
Two months in, a premium upcharge for "White Glove," and a pile of parts where our bed should be.
We placed our order over two months ago. Our bedroom set was finally delivered two weeks ago — and it has sat in a pile of disassembled parts on our bedroom floor ever since, making the room completely unusable. This is not an exaggeration.
We paid a substantial additional premium for Rove Concepts' "White Glove" delivery and installation service — not an insignificant cost on top of an already expensive purchase. In practice, the installers arrived and asked us to provide gloves and carry their toolbox. Beyond the absurdity of that, the delivery included incorrect or missing components, making proper assembly impossible regardless. The bed has not been installed. Not even close.
We have now spoken with over four different representatives at Rove Concepts. Not one has produced a resolution. We have photos, records of every interaction, and two weeks of a bedroom we cannot use.
Despite repeated attempts to escalate this matter, we have been passed from representative to representative with no meaningful action taken and no accountability from the company. Every interaction has led nowhere.
We formally demanded one of the following within one week: full removal and replacement with correct components and professional installation, or a complete refund — along with a full refund of the White Glove fee regardless of outcome, because what was delivered bore no resemblance to the service advertised by any definition of the phrase. That deadline has come and gone. We are still waiting. No resolution has been offered, no timeline has been committed to, and no one at Rove Concepts has taken ownership of this situation. We remain completely in limbo, with a bedroom we still cannot use and a company that appears unwilling or unable to make this right.
We are sharing our experience here, and we have the photos to go with it. If you are considering Rove Concepts — particularly their premium service offerings — we would encourage you to think very carefully.
Reply from Rove Concepts2026-06-13
We are truly sorry that this has been your experience and have been committed to making things right. We are pleased to see that you have been able to connect with our Claims Team, and that a dedicated Claims Specialist has been assigned to your case. They have been able to talk things through with you via phone, and that we're now able to proceed on the agreed upon resolution.
I purchased multiple pieces from Rove Concepts, including a Kaye sofa, an Asher dresser, and two Asher nightstands. The Kaye sofa has been great, which is why I continued purchasing from the company. The dresser arrived with minor scratches, but nothing significant enough to warrant a replacement.
Unfortunately, my experience with the nightstands was very different. One nightstand arrived damaged, and both replacement units that followed also arrived with visible scratches and cosmetic defects. The final replacement was supposedly inspected before shipment, making the continued quality issues even more disappointing.
Over the course of this process, I had to coordinate three separate deliveries, take time away from work, and rely on family members to receive shipments. Despite all of this, I never received the undamaged nightstand I originally paid for.
What was most frustrating was the resolution process. After three failed attempts, I requested a full refund for the damaged nightstand. Instead, I was initially offered only a partial refund or store credit and had to push for a more reasonable outcome before eventually receiving a 50% refund. Even then, I was left with a scratched nightstand that does not match the quality or condition that was advertised.
I appreciate that customer service remained responsive throughout the process, but the repeated quality control issues and difficulty reaching a fair resolution left me disappointed. While I like the design of Rove's furniture, this experience has made me hesitant to purchase from them again.
Reply from Rove Concepts2026-06-13
We are truly sorry that this was your experience and agree that it does not reflect the level of service we strive to provide. The quality concerns you've raised will be reviewed internally with our team. While we understand your disappointment with the condition of the nightstands received, we do see that after discussing the available resolution options, including a full return for a full refund, you ultimately chose to keep the piece at a discounted price. We are pleased that our team was able to work with you toward a resolution, though we regret that the outcome did not fully meet your expectations. Thank you for taking the time to share your feedback. It helps us identify areas where we can improve both our product quality and customer experience.
The chairs were described as teak. They arrived and were a cherry wood color. This is not as described at all. Disappointing.
Reply from Rove Concepts2026-06-13
Thank you for your feedback. We'd like to clarify that "teak" refers to the species of wood used to construct the product, not a specific stain or finish color. As with all natural wood furniture, the appearance of teak can vary from piece to piece due to natural grain patterns, wood characteristics, lighting conditions, and photography. Depending on these factors, teak may appear lighter, darker, or warmer in tone. We've been unable to locate your order number, but if you believe the item you received differs significantly from the product shown on our website, please contact our Concierge team with photos, and we'd be happy to review your concerns further.
Products look great. Prices are mid-tier and fair. Website needs testing
Products look great. Reviews are largely very good. The website did not display the conventional cart icon in the upper right in Safari on a Macbook Pro or on Firefox. They are white and in a transparent header over an image until you scroll and they are invisible. Very frustrating to get to the cart. I jumped into a chat and that wasn't much help either -- are they ever helpful... no. I'm a developer and chat-based AI support is just garbage. Ultimately I used the Chrome browser and the site functioned fine and the transaction was conventional and smooth. When the products arrive, I will comment on the quality.
Reply from Rove Concepts2026-06-08
We appreciate your feedback regarding the issues you experienced while placing your order online, and we'll be sure to pass this along to the appropriate team for review and necessary action. While AI can assist with general questions and basic order status updates, we appreciate that some issues are more complex, and so our Concierge team remains available during business hours.
I recently had Rove Concepts arrange a sofa pickup from my home, and what followed was one of the most frustrating and disappointing customer experiences I've had. The drivers contracted by Rove Concepts — from Treadstone Logistics Ltd. — damaged my brand new door during the visit and left without taking any responsibility.
What made it worse was the state of the two drivers themselves. They visibly struggled to move furniture that presented no real challenge, and at one point actually asked me for food and drink because they didn't have the energy to get through the job. It was unprofessional from start to finish.
It has now been four days since the damage occurred and neither Rove Concepts nor Treadstone Logistics has reached out to me. I had to contact my own door supplier to obtain a repair quote just to get the ball rolling. The silence from both companies has been completely unacceptable.
Rove Concepts, you are responsible for the contractors you choose to represent your brand. This experience has reflected very poorly on your company, and I strongly urge you to reconsider your partnership with Treadstone Logistics. I am actively pursuing all options available to me to ensure this is resolved, and I will not be letting this go.
Buyers beware — if something goes wrong, do not expect either company to take ownership or reach out proactively.
Orders 3358468 and 3358490
UPDATE: Nearly 7 weeks later and issues are unresolved.
Reply from Rove Concepts2026-06-04
We are sincerely sorry about the frustration and disappointment caused by both the property damage claim and the delays in resolving it. While we were aware that a claim had been filed with the delivery carrier, we did just become aware that commitments communicated to you had not been fulfilled and that the matter remained unresolved. We understand and share your concerns about the delays and lack of follow-through. We have escalated the matter and as such, will be engaging our logistics manager and the carrier's management team to obtain an update and push for a resolution ASAP. We appreciate the opportunity to address your concerns and thank you for your patience as we continue to work toward the necessary outcome.
Vicky was superb! She listened to our needs and understood perfectly. She knows her products extremely well and shared her experience and knowledge with us. This was a large transaction for us and a little bit complex. Vicky saw no problems - just solutions.
Marissa was beyond professional, patient, personable and patient: Four Ps. I was having hiccups with my computer which was so old it could be carbon dated. She saw us (my designer and I) through every step, making sure we were 100% satisfied with the purchase until the very end. I (we) can't recommend her highly enough. A gem.
