Rove Concepts (www.roveconcepts.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The review is regarding this purchasing process only. I will review again once product is received.
Finding product on the website is quick and easy. The ordering process itself is also simple. I received an order confirmation quickly that shows everything I need including the ETA on arrival.
This is not my first time purchasing from Rove Concepts so I expect that the rest of the process will go like the others. Clean, smooth and with the end result being the receipt of beautiful furniture arriving in good condition.
The website is so easy to use, and the photos of the furniture are excellent. I am so excited for my purchases to arrive. Very simple order process, and the Hunter bedroom collection is beautiful.
J
Jeronimo · 7 reviews · Experienced 2026-05-25 ·
★★★★★
Perfect balance
The membership structure feels fair while furnishing a new space, and their pieces strike a balance between quality, design, and accessibility.
C
Christian Coffey · 1 review · Experienced 2026-05-25 ·
★★★★★
I would like to have been able to split…
I would like to have been able to split between two cards
M
Maria Carreon · 1 review · Experienced 2026-05-25 ·
We’ve been looking into purchasing a different dining table for a couple of years now. I could never get my eye off the Winston dining table. It is such a beautiful piece which would complement the style we have in our home. We absolutely love Rove Concepts.
r
ritu · 1 review · Experienced 2026-05-25 ·
★★★★★
we had a great experience
C
Cyril Chen · 1 review · Experienced 2026-05-25 ·
★★★★★
Furniture is top notch
Furniture is top notch and well constructed. Comes well packaged. Responsive customer service
I recently was married and my husband and I wanted to invest in a beautiful “marriage bed” as we move into our first home together next week. I loved being able to swipe through photos of different “room views”, inspect the color choices up front, and save big with the members club. I also can’t wait for the vouchers to come thru so I can shop again and outfit the room with other accessories. Everything looks beautifully made, unique and well crafted. Thank you again!
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Nidhi Jain · 4 reviews · Experienced 2026-05-23 ·
★★★★★
Customer service was amazing
Customer service was amazing! Helped with placing the order and answered all the queries!!
S
SS · 1 review · Experienced 2026-05-24 ·
★★★★★
Not all stock are ready to ship
Not all stock are ready to ship, it usually take some time to receive the product. Customer service are helpful but you need to be patient to wait for their response.
NOTHING has been resolved. ordered a dining table, first time, table top was defected, asked for replacement. The second delivery table top was ALSO damaged. The drivers did not follow delivery window we had previous agreed on, i have to scramble to find someone to rush home and receive the second table top. TURNED out the second table top was also damaged and defected!!! wasted another time. I have to call ROVE concept 3 times, and no one got back to me in a timely manner despite the agent told me her supervisor has flagged this to be priority. The claims team then emailed me (despite i asked for a phone call), and tell me in order for the warehouse to inspect the 3rd table top it takes 1-2weeks (WHEN THE DRIVERS ONLY TOOK 2 mins to inspect them at my front door, and it will then take up to 1-3 weeks for this to get resolved?????
so i have to waste another day off to receive 3rd table top. and hope for the best.
i did not pay the white glove and member program for this kind of service. i also did not pay $2000 for a damaged table!! when i asked for the member and white glove service to get reimburse as this is a terrible experience, they told me before the 3rd tabletop is resolve, they cannot do anything. so i was told to call back again for this.
are you kidding me????? i am beyond frustrated at this point.
Reply from Rove Concepts2026-05-27
We absolutely understand the frustration, and we’re truly sorry for how this experience has gone so far. This is not the level of service we aim to provide, and it’s not something we consider acceptable. We also apologize if it has felt at any point like your case was not being treated as a priority, as that certainly has not been our intention.
Behind the scenes, we have been working closely with the warehouse to help ensure the next delivery goes as smoothly as possible and ships out as quickly as possible. The additional inspection process is not intended to delay things, but rather to help avoid you experiencing the same issue again with the replacement piece.
In terms of compensation, we generally find it best to review this once the issue has been fully resolved. That allows us to take the entire experience into account, including the total delay and inconvenience caused. Once the replacement has been delivered and you’ve confirmed that you’re happy with the condition of the tabletop, we’ll be in a much better position to review the situation as a whole and discuss fair compensation with the full experience in mind.
