I would not recommend buying from…
I would not recommend buying from VALYOU, especially if you expect their warranty to mean anything. I’ve been trying to get a warranty claim resolved for weeks and have followed up more than 10 times. Despite all of my efforts, I’ve received little to no progress, poor communication, and no meaningful resolution. A warranty is only valuable if the company stands behind it. Unfortunately, that has not been my experience. At this point, I’m considering paying for the repair myself because it’s been easier than getting help through the warranty process. The product itself is one thing, but customer service after the sale is what really matters. Based on my experience, VALYOU has fallen far short of the level of service I expected. I will also be filing a complaint with the Better Business Bureau. I hope the company improves its customer service and warranty process so future customers don’t have to go through the same experience.