Scam artists, imbeciles, time wasters
This company is the absolute worst at fixing or making things right, better hope they get it right the first time (they won’t) or your screwed. Could sit and tell you long list of different issues but wouldn’t have enough time or space so I’ll simply tell the latest (and now last) saga. Scheduled and paid for an appointment for Tuesday 630pm October 10th which was a time slot their site offered me as an option, no call no text no response until following day to tell me i was rescheduled for October 13th 5pm, because they then called later then scheduled i had no service and missed call, so was rescheduled for Sunday October 15th, different dr then normal called, completely incompetent, call lasted 20 minutes most of which was dr scratching his head saying nothing but staring at computer screen, he stated he was confused at the different dr’s and different amounts of meds, mind you ezcare did my original assessment for these meds! Clearly could see the work up and results of that! Couldn’t understand why i went to dr for few years then to another one, told him it was because i moved 200 miles away and had to, then said why are you now taking less then Dr prescribed? I said because since i moved haven’t found new dr started using ezcare again (this is all easily and clearly stated in paperwork and notes he had access to) and ezcare dr wouldn’t give me same dose so prescribed me few less, is what it is you can prescribe same amount, well this just blew his incompetent mind apparently as he sat there dumbfounded for 20 mins then said the team will reach out to you, this resulted in NO meds being issued, I have called over 10 times get same run around get texts saying the matter is being reviewed and yet no call backs, it’s been 2 weeks and nothing, no refund no competent dr to prescribe meds this place originally approved me for and started to again since the move. multiple calls/texts and still nothing has been fixed no meds scripted no new dr appointment just a bunch of wasted time money and patience this is BEYOND UNACCEPTABLE and I’ve asked around this is the norm! Last time I stopped using them was for the same BS and that time took weeks to get a refund, they have no clue what they are doing, customer service is beyond atrocious they will bounce you around to different departments not one of which will help, I have hours of correspondence over this issue and still nowhere closer to a resolution then I was 3 weeks ago, do not go here or use these people it is a scam