Delays
It was difficult to get hold of anyone to speak to over the phone and the turnaround time for emails seemed long (although I am not sure if this is just standard?). The biggest concerns we had were that the sale of our property completed on the 18th Dec, we did not receive any funds until Jan 2nd, even taking inyo consideration the Christmas bank holidays, this seems unreasonable as the transaction could have easily have been actioned either on the day or the next working one. The mortgage on the property we had sold was then not paid off until 15th Jan.