The last straw
Today was the last straw. I will never use this company again. Hired them in past years and went ok as far as I know, since I'm a landlord not living at the properties relying on app photos and tenant's word. This year, however, I hired them to mow one of my vacant properties every 2 weeks. They mowed once a month at best. Job was constantly canceled and rebooked and lawn was shabby for much of the year. Neighbors complained about poor mowing standard. I didn't have time to source a new mower for the year, so kept them until late Aug. I then hired them for a one off mow at a different residence where I was present and in attendance. The man who came out was here for only 20 minutes (.56 acre yard that usually takes over 40 mins to mow @ $91 charge for .5 to .75 acres). He mowed half of the lawn only and left half completely untouched. He also missed a section of lawn I specifically requested he doesn't overlook in the app notes. Called to see about a partial refund, since I would need to correct the job myself. They said no refunds are allowed and claim they will have him return to complete the job. Very dissatisfied. So much so, I took time to write a review. Will be shopping for a new service.