Misleading & Shady Practices Hurt Small Business
I ran a small social services business with the goal of simply covering our costs while helping people in our community. Unfortunately, we could no longer financially sustain it and had to close. Yelp continued charging me for months afterward, leaving me personally responsible for nearly $1,400 in charges. When I contacted Customer Success, I was initially told I had never canceled and was asked to provide proof. Because the business had already closed and our email accounts had been deleted, I no longer had access to those records. After pushing them to investigate further, Yelp confirmed that I had canceled my Page Upgrades, but then told me that their records also show my advertising budget nearly tripled on that exact same day. It makes absolutely no sense that a business in the process of shutting down would intentionally cancel & triple the budget in the same day. My experience with Yelp's advertising and cancellation process has been incredibly shady, the Customer Success team has been misleading and not supportive. After this experience, I cannot recommend Yelp to other small business owners at all.