Updated review
Updated review: I’ve decided to write an update on my review because Ask and Embla representatives have been making an attempt to be more transparent with their customers. They wrote a comment on a reddit post i made on r/stretched where they acknowledge all the issues I was experiencing. The representative went into detail about some hurdles and plans for their products, I suggest you read it if you’re interested. They have sent me replacements for the products that broke or caused me problems. They been extremely helpful and open with me, so their customer service still gets an A+. I think their openness and desire to connect with their consumers shows brand integrity and care. Old review: I’ve had 5 items break, all except one within a couple of uses. For the money that is charged, the quality is shocking. I am really sad to have to abandon Ask and Embla because their jewellery is something I really like, but it’s just not worth the asking price. This year I put in an order, a pair of lobe cuffs broke after a couple wears and I got a replacement, the replacement is now on its way out too after wearing it only a couple of times. I’ve bought two products that look totally different to their product photos and I’m experiencing reactions to their silver and can’t wear their jewellery without clear tunnels. I am not someone who has issues with sensitivity to jewellery metals. I’m just really disappointed that they’ve let me down, and I now feel like it’s my responsibility to deter people from ordering from them when they bring them up. Update: I would like to add that their customer service is very helpful but I am still keeping my review because I think that people should have honest information when researching companies they’re going to be purchasing from.