Utterly disappointed!
I have ordered many times before. Never a problem. Love all the products! Now to my disappointment. I placed an order on February 2nd. I waited and waited and no shipping information was given. I waited for over a week and then sent them an email asking about the status of my order. Was told that it was never scanned and probably lost. They will promptly send me another. Great ! Received my order on February 15th. Unfortunately it was missing an item. I've ordered the " AM to PM pore perfect hydration bundle " . The Nicumin black seed brightening cleansing jelly was missing from my order. I reached out , informing the company about it. I got a pretty much generic response , that they will look in to it. As of right now I am on a 13th email with them without a clear resolution. They keep sending me emails how they're " looking " in to it and asking me to wait 24 hours and then not responding until I sent them fallow up email. I keep asking for them to sent me the product I paid for. They even sent me an email stating that they are sorry, but the product is out of stock. Upon checking the app I use to place my order ,the item is clearly in stock. After I sent an email stating that the item is clearly in stock and again asking they send me what I paid for , they then informed me , that this item is a "gift" they include with said bundle. So I guess I have no right to be upset about it not being in my package ? At this point I wonder if it's just a marketing ploy to get people to buy the bundle without actually including the cleansing jelly , seeing as I got nothing but empty promises so far. I am just so completely disappointed at this interaction. I thought I found an honest company with the most awesome products. Alas ... Hopefully a resolution is coming. If so I will amend my review. I'm just not sure if I will keep ordering after that. It is now March 9th and I have still not received my product. It seems, that something has changed with this company. Maybe owners, not sure. It is not the same customer service as before and they are using deceiving practices and don't care about their customers and their satisfaction anymore ! So sad to see another good company go bad 👎